Managed Services Analyst

BAE Systems.
09 Jan 2019
06 Jun 2019
Job Type
The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future.
We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.
Role summary
Managed Services provide a SaaS implementation of the market leading Applied Intelligence NetReveal® platform for the automated analysis of enterprise risk, fraud and compliance. Our offerings include services for the automated detection and analysis of complex fraud networks, bulk analysis of databases and documents, and advanced entity-centric federated search technologies.
We're looking for an enthusiastic team member who demonstrates excellent problem solving and communication skills, with a keenness to learn and broaden your skillset. You'll be naturally inquisitive and go beyond routine questioning to find the underlying causes of issues, with technical ownership of tasks. A client-centric ethic is a must and you'll take pride in customer satisfaction, having gained support experience in a customer environment.
What you'll be doing
Responsible for the provision of technical support in the hosted solution Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments Take ownership for customer support issues and push them to resolution Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner Track and update tickets in our issue tracking system Contribute to our knowledge base/FAQs Escalate complex issues to Senior Application Support Engineers Maintain and manage test environments for problem replication Document test cases, release notes, and test releases Contribute ideas towards process improvement to improve the overall customer experience  
What we're looking for
The ability to juggle conflicting priorities and demands, and deliver on time Excellent analytical skills and experience in resolving challenging technical support issues The ability to self-manage and work as part of a team Good communication skills, both written and verbal Knowledge of web Application Servers (WebSphere, WebLogic, JBoss) Grasp of one of the following Database Technologies: Oracle, DB2, or SQL Server Understanding of Unix/Linux Operating Systems
  • Experience with  Linux\Unix
    Graduate with a technical degree Java/J2EE SQL Queries SAS Hadoop Data Analytics  
    About BAE Systems Applied Intelligence:
    We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes.

    Our success is down to our people. The changing nature of our business means that we're constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we'll entrust you with responsibility; this means that you'll have client contact, variety and support from day one.

    We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package.

    Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today's global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.

    Division Overview: Commercial Solutions
    BAE Systems has been in the business of protecting some of the world's most important assets and networks for over 100 years. We apply the same techniques, intelligence and strategy used in defending nations and governments to businesses as well. That's us - Commercial Solutions - a division of BAE Systems that specializes in providing businesses around the globe with the products and services they need to stay protected in today's connected world. We offer a broad portfolio of on premise, managed and cloud-based products and services that are proven to protect our clients against financial crime and persistent cyber attackers.

    We aim to be a global industry-leading, cyber and financial crime products business and will do this by leveraging the BAE Systems brand and by delivering higher grade security solutions for our clients.

    Help us secure a connected world by being an unseen hero. Apply now and be inspired.