Senior ServiceNow Technical Architect

United Kingdom, Birmingham, Birmingham (SOL20)
13 Mar 2019
24 Apr 2019
Job Type
Senior ServiceNow Solution Consultant - UK

Are you looking for your next opportunity with an inclusive and creative company that has exciting growth plans over the next few years? If so then look no further...

There's never been a more exciting time to join the Fujitsu family. 2019 is set to be a busy year for us as our ServiceNow practice is a hyper fast growing unit with a structure and culture that works like one across the borders.

We are one of the global emerging partners of ServiceNow and a major investment in growth for Fujitsu. We currently have a rare and outstanding opportunity for a lead Solution Consultant specialising in delivering complex ServiceNow Solutions.

The position:

You will work in a client facing capacity and have responsibility for enabling the successful wins of ServiceNow deals through solution designs. You will help customer account teams identify, pursue and close strategic business development opportunities whilst continually driving add on business. To do this you will be responsible for:
  • Solution Design - crafting the overall solution architecture and documentation as high level designs
  • Being a trusted advisor to all levels, helping the client to scope the nature of specific problems they are facing, ensuring strong relationship management with your stakeholders in Sales, Delivery with partners and clients.
  • Leading delivery and guiding teams ensuring the end result is successful
  • Managing a team of Solution Consultants
  • Risk and financial management.

What we offer:
  • The opportunity to work with state of the art technology alongside leading industry experts.
  • Stimulating environment offering ongoing learning opportunities
  • Standout investment and training in you and your career
  • Culture of innovation and inspiration
  • Competitive salary, generous pension, great benefits to suit family life and annual bonus
  • Creative, diverse and inclusive working environment

In return, we'd like you to have some of the following experience:
  • Strong leadership experience with a good track record in steering ServiceNow technical teams
  • Proven experience with ServiceNow and Service Management within client facing environments.
  • ITIL v3 foundation certification
  • ServiceNow certifications - Systems Administration / Implementation Specialisms
  • Exposure in selling consulting engagements (tools or processes) and experience in crafting solutions leveraging global delivery models.
  • Ability to work with SDLC/SCRUM as a delivery methodology
  • Strong communication skills with the ability to present to a large number of internal and external stakeholders

A bit more about us - Fujitsu Right Now:

With exciting times ahead, we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers.

Promoting Flexible Working:

At Fujitsu we encourage our employees to adopt a flexible approach to work that suits them as an individual - whether this is based on the hours they are working, where they are working or anything else in between. We know that a healthy work/life balance means a healthier and happier employee. Please tell us what we can do to make your work life balance happen - we'd love to have that conversation.

Diversity & Inclusion:

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. Our roles may demand some travel and flexibility to meet clients and to drive performance, this is within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all. Fujitsu: Empowering human difference

Skills and experience


  • At least 3 years of experience with ServiceNow and service management (ITIL in general) within client environments;
  • Certified ServiceNow Systems Administrator;
  • Certified ServiceNow Implementation specialisms;
  • Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness) as well as strong communication skills;
  • Demonstrated ability to work with SDLC/SCRUM as a delivery methodology;
  • 8+ years' experience in IT infrastructure across various lead roles;
  • 3+ years of Leading and managing multiple engagement teams providing organisational leadership, mentoring, career development and coaching in the area of ESM, ITSM and/or Enterprise Architecture space;
  • Excellent verbal and written communication skills, including the ability to speak intelligently to senior management and present to a large number of internal and external stakeholders;
  • Strong exposure in selling consulting engagements (Tools or processes) and experience in crafting solutions leveraging global delivery models;
  • Self-starting team player with ability to plan and execute delivery of solutions in collaboration with colleagues;
  • Willing to travel, working both onsite with Customers and remotely.


  • Degree in Information Systems;
  • Demonstrable problem solving skills and solution development acumen;
  • Works through challenges for successful outcomes;
  • Good risk awareness skills.

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