INT/EXT_Sales Enablement_Domain Architect (Service Architecture)_EN

Portugal, Lisboa, Lisboa (LIST)
14 Mar 2019
11 Apr 2019
Job Type
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.

We're a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.

Role Purpose

Being a competent design authority, demonstrating an understanding of the customers' business and commercial issues. Identify, design and deliver service architecture, strategies and specific solutions.
Responsible for the design and communication of structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Changes to service, process, organization, operating model and other aspects may be required in addition to technology components, and solutions must demonstrate how agreed requirements (such as automation of business processes) are met, any requirements which are not fully met or, and any options or considerations which require a business decision. The provision of comprehensive guidance on the development of, and modifications to, solution components to ensure that they take account of relevant architectures, strategies, policies, standards and practices and that existing and planned solution components remain compatible.

Key Accountabilities

• Designs innovative service related solutions which need minimal review following peer review while incorporating components from contributing specialists
• Defines the approach to the development of optimal service related solutions.

• Creates competitive solutions including all relevant costs aligned to business standards.
• Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu's reputation in the market place.
• Uses influential relationships with customers' management, and Fujitsu sales and project management staff, to contribute to winning the business.
• Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.

Key Performance Indicators:

• Makes a recognized contribution to business approval meetings.
• Consistently produces designs, which require minimal ( • Provides evidence that solutions designed are coherent from a technical and cost standpoint.
• Can evidence feedback from customer forums, conferences and professional bodies etc. which demonstrates a personal contribution to building Fujitsu's reputation in the market place.
• Tangible recognition from customer management, Fujitsu sales and project management staff, of an effective contribution to business development.
• Using company prescribed methodologies, can demonstrate the production of several medium scale designs, including some which are not based on an existing patter, or which have substantial customization and/or contain solution components from contributing specialists.
• Regular contribution to, and user of, company knowledge repositories and events.

Requirements :

- Critical thinking & analytical mindset

- Excellent understanding of the role and mechanics of IT Service Management within organizations

- Previous experience in multiple IT service management processes (e.g. Change, Asset, Problem, SLM, CSI)

- Minimum of 3 years of experience in IT Service Management

- Previous experience in designing / reviewing processes and procedures

- Previous experience in analyzing / reviewing contract schedules and assessing IT service changes

- Knowledge of multiple ITSM related tools (e.g. Service-now; SNOW License Manager; SCCM)

- Fluent in English; other languages are a plus

- Excellent customer facing skills

- Good MS Office skills (e.g. Excel, PPT, Word, Outlook), knowledge of others are a plus (Visio, Project)

We offer:

• Competitive salary;

• Employment directly with Fujitsu with possibility of permanent contract

• Work life balance with 25 annual leave days

• Life insurance and Private health insurance extensive to family members and since the first day of employment

• International career in a dynamic and enthusiastic environment

• Training and internal career progression plan upon hiring

• Several discounts available with our partners

• The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community

Apply here or contact us in case you need any additional support