IMSS Managed Security Services Operations Manager

London, United Kingdom
16 Mar 2019
29 May 2019
Job Role
Risk Analyst
Job Type
AutoReq ID


Job Title

IMSS Managed Security Services Operations Manager


United Kingdom




KPMG Business Services

Service Line


Service Line Information

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description

ITS Global (Information Technology Services Global) is one of four pillars within KPMG's Global Technology & Knowledge group. As such, ITS Global provides innovative components that KPMG's business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG's technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities and access to the firm's collective intelligence.

KPMG's IPG Manages Security Services (IMSS) helps defend KPMG and its clients from cyber-attacks, through timely detection, investigation and remediation of potential threats from the Global Security Operations Center (GSOC)
The IMSS Operations Manager is accountable for the daily running of the GSOC and has management responsibilities for the operational teams, located in various geographic regions.

Technical Skills:

- Responsible for the operational delivery of IMSS services, including Vulnerability Management Service (VMS), Monitoring and Alerting (M&A) - Cloud and Traditional, and Managed Security Firewall Service (MSFS)
- Responsible for the Advance Analytic and Threat Intelligence, including threat modeling and content use case management.
- Accountable for the IMSS operational staff across multiple regions, resourcing and attrition rate
- Lead in project management of new and existing services to ensure all IMSS operational requirements are captured
- Ensure identified threats are mapped to detection logic for all new and existing environments (traditional / cloud)
- Co-ordinates with external stakeholders for all day-to-day matters relating to IMSS services delivered to member firms.
- Provide insights into the IMSS roadmap and strategy
- Promote and act as IMSS representative in the wider KPMG Security community (NITSO, Risk Management Partners)
- Act as the lead incident coordinator for the Global Event and Incident response in the event of a major information security incident.
- Responsible for ensuring that incident response SLAs are met and risks are managed effectively.
- Responsible for managing situational awareness across the team through metrics / KPIs / KRIs incident status.
- Assists with the management of the commercial elements of the IMSS.
- Responsible for the welfare and well-being of IMSS staff.
- Motivate, coach and measure effectiveness of team members.
- Responsible for the implementation of the IMSS Continuous Service Improvement process.
- Responsible for the physical security of the GSOC.


- 10 plus years of security experience preferable and 5 plus years of IT experience preferable
- Experience of managing major incident response
- Good working knowledge and enthusiasm for running a Managed Security Services environment
- Excellent organisational, planning and prioritisation skills
- Self-starter, proactive, and uses own initiative


- Bachelor's Degree in Computer Science, Computer Networking, or Computer Security or equivalent
- CISSP / CISM Certifications or equivalent

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a Disability

As a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV's from agencies. Please check here to see our policy on agencies: Policy

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