Senior SOC Analyst

United Kingdom, Basingstoke, Basingstoke (BSN01)
11 May 2019
18 Aug 2019
Job Type
Role Purpose

The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering their work. Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.

Key Accountabilities

• Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
• Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
• Project Work. Leads technical implementation of medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the Project to meet customer requirements.
• Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
• Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems and escalations. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
• Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Stands in for the team manager as necessary.
• Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
• Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

The SOC is responsible for monitoring, detecting, reporting, auditing and escalation of events captured via the organization's security products, network devices, end-user devices, and systems. This function is performed five days a week between the hours 08:30 - 17:00 each day. On a daily basis, you will be part of a team analysing and working towards the prevention of cybersecurity incidents through the following proactive measures:-
• Security Incident and Event Management (SIEM)
• Holistic Network, Server and Endpoint Forensics
• Proactive Vulnerability Intelligence
• Holistic Multi-Vector Machine Analytics
• Countermeasure deployment coordination and incident response
• Compliance orientated monitoring
• Response and Learning from prior security incidents using preventive control
The ideal candidate is willing to submit an application for Orange and will have at least 2 years' experience in a similar role with a strong understanding of the following:
• TCP/IP Protocols (Desirable)
• Wireshark Packet Analysis (Desirable)
• Windows Server 2008 R2
• LogRhythm SIEM (Desirable)
• Incident Management processes
• Vulnerability/Patch Management processes
• DNS, DHCP, Routing
• Cisco ASA Firewalls (Desirable)

Key Performance Indicators

• Feedback from customers, Project Manager, Service Lines etc.
• Proven track record working with product authority and external vendor support teams.
• Proven track record of problem resolutions.
• Successful solution designs implemented.
• Evidence of sharing and re-use of knowledge.
• Successful definition, implementation and conformance to processes.
• Service level requirements met.
• Response and resolution to escalated issues in a timely manner.
• Problem ownership demonstrated.
• Meets project deadlines and costs within own scope of responsibility.
• Successful track record of leading small projects.
• Successful track record of working with third parties.
• Contribution to product forums and working parties.

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