Support Engineer - Spain

BAE Systems.
22 Jul 2019
15 Sep 2019
Job Type
BAE Systems AI require a Spanish speaking Support Engineer based out of our Madrid Office in a long term role.
Location: Madrid, but with availability to work in the Region (UK, ME, Europe and North Africa).
Role Summary:
Support Engineers are involved in all aspects required to support business applications and/or infrastructure services. This includes performing ITIL or similar processes such as Incident, Problem and Change Management as well as conducting IT Operations in line with agreed Service Levels.
Support Engineers are responsible for ensuring the reliability, performance and availability of services to consumers of the service thereby enabling the value of the service to be realized.
Key Functions:
    Completes support engineering tasks as directed by the service or team leader under supervision Follows support process and good practice under supervision Reports on activity to project or team leader in verbal and written form Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner Provides accurate estimates of effort required to complete own tasks
    Technical degree (Computer science, Telecommunications or similar), experience in a related role is a plus The ability to juggle conflicting priorities and demands, and deliver on time Excellent analytical skills and experience in resolving challenging issues Highly developed interpersonal skills: team player attitude, self-motivation and proactive attitude Good communication skills, both written and verbal, in both Spanish and English On call shift availability (24/7 weekly team rotation) Willing to travel internationally from time to time to support projects abroad
Core Technologies:
    Windows Server administration including Active Directory and Linux Operating systems Database administration: SQL, ElasticSearch, Oracle Computer networking: DNS, DHCP, VPNs, OSI model, routing, VLANs, firewalling, switch administration Information and communications security
Desirable Technologies:
    Telecommunications networks (Fixed, Mobile, Wireless) and protocols Virtualisation with VMWare, HyperV or similar Citrix Scripting with Powershell, Python, Perl or similar Monitoring/Alerting tools such as Nagios Storage systems

About BAE Systems Applied Intelligence
We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Division overview: Capabilities
At BAE Systems Applied Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Applied Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.
As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.
Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.