The enthusiastic and friendly IT Care team is looking for someone with a passion for providing quality customer service and people management to join them as the Deskside Engineer Lead for Aviva's Northern sites.

We appreciate people who have a real determination for making our teams better and want to make a difference in IT Care. If you have an excellent attitude to working with a team and a keen desire for self-development and improving your direct reports, we would love to hear from you!

This role can be based in any of our UK sites but there will be the need for you to travel and work at our offices in Perth, Glasgow, York, Sheffield and Ireland.

Role and Responsibilities

• Manage a team of 13 Deskside Engineers across Perth, Glasgow, Sheffield and York.
• Operational management of a third party Deskside team in Ireland.
• Ensure the frontline team you support and supervise delivers quality and reliable service to Aviva colleagues.
• Conduct regular 1-2-1 sessions and mentoring to empower your team and allow them to develop professionally.
• Work as part of the IT Care Cultural Team - working continuously to change the culture within IT Care. Offer creative and forward thinking ideas on new ways of working and present these regularly to senior management.
• Encourage collaborative working and active participation in your team to implement improvements and report back on progress and efficiency savings.
• Occasional travel to other Aviva locations as required for team or project meetings.

Skills and Experience

• Capable of working on own initiative with a can-do attitude.
• Proven people management experience, can delegate appropriately, motivate direct reports, celebrate successes and act as a role model to the team.
• Is passionate about providing an excellent customer service.
• Has an innovative approach to work, is confident in inspecting and adapting methods of working.
• A solid background in Deskside Engineering/IT Support and a strong technical understanding of:
• Windows 7 & 10.
• Microsoft Office 365.
• Microsoft Intune.
• Microsoft SCCM.
• Microsoft Active Directory.
• Basic understanding of network protocols.
• Mobile devices (iPhones, iPads).
• Mobility / VPN technologies.
• Remote desktop support tools.
• Hardware support for Desktops, laptops & printers.

What will you get for this role?

• Annual salary of £30,650 to £45,000 depending on skills, qualifications and experience.
• Generous defined contribution pension scheme.
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.
• Up to 30% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family.
• Excellent range of flexible benefits to include a matching share save scheme.

We care about the well-being of our employees
How you feel at home, work and all aspects of your life are important to us. Our programme - 'Be Healthy', 'Be Mindful', 'Be Secure' and 'Be Awesome' supports your physical, mental, financial and social well-being.
Here are just a few highlights:

• You'll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button.
• We offer all UK employees subscriptions to Headspace for free!
• We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues.

Additional Information
One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are crafting an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer we guarantee to interview anyone with a disability, (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Megan Douglas in the Resourcing team on 0121 234 7665 or megan.douglas@aviva.com.