Position Summary

Refinitiv is seeking an experienced results oriented relationship manager with high energy levels to join our Transactions Sales team to cover accounts in Japan. Successful candidates will possess good oral and written communication skills (English and Japanese). They will be working closely with our client's eFX trading & sales desks as well as liaising with Refinitiv account managers, and client success teams. Candidates must have strong FX market knowledge, good interpersonal skills, an eye for detail and able to deal with high stress situations in a dynamic environment. The candidate will have experience in promoting established eFX trading services to the Foreign Exchange Financial community. They will be a proven self-starter, be able to manage user relationships, provide a high level of customer service and have a good level of technical product knowledge.

Role Responsibilities

• Responsible for managing relationships with & training the customer's eFX trading & sales functions Refinitiv trading venues and ensuring customer adoption & satisfaction
• Proactively manage day to day schedule ensuring that all customers within the RM's territory are met regularly
• Identify additional opportunities for increasing usage, volume and revenue from existing customer base
• Achieve defined volume growth targets
• Work with colleagues globally to achieve a cohesive and consistent client experience
• Work closely with the Client Success & Account Management teams
• Identify new product or functionality enhancements to address the client's/bank's needs

Desired Skills & Experience

• 3 or more years of proven experience in a relationship management or client services environment
• Experience working with an e-trading platform, FX or other financial markets software product via either a vendor or bank

The RM must be experienced in one or more of the following:

• Relationship Management or Client Service with a background in Foreign Exchange.
• The candidate must be a highly professional, self-motivated and organized individual with a proven track record of exceeding targets and driving revenues
• Key areas of competence are: Relationship Management, E-trading, Central Limit Order Books and APIs. Ideally the candidate will have worked in the markets side of liquidity management
• Excellent communication, presentation, and organisational capabilities as well as analytical and problem-solving skills are essential

We care about benefits too.

We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations .
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