We are recruiting for a Technology Specialist to join the Workplace Service Team within Aviva.

The Workplace Service Team is part of Workplace Technical Operations area, providing all aspect for end user services. Including workstation builds, software lifecycle management and 3rd line support for the Aviva's Desktop and Laptop estate.  

Workplace Service is a small team with wide ranging technical skills in delivering and maintaining an enterprise scale desktop estate.

The role is based in Norwich, but some travel may be required due to the size of the estate.

Duties & Responsibilities:

• Manage application and system patching, analysing vulnerabilities and mitigating against impacts.
• Perform data analytics with timely, concise and insightful reporting skills.
• Manage service protection activities.
• Lead creation of deployable software content for the Aviva managed desktop estate within accepted measure.
• Verify software licence requirements and entitlement for in scope software products.
• Manage incidents relating to application packaging process and products.
• Manage the delivery of software retirement and rationalisation.
• Lead service improvement plans, in line with strategic direction.
• Manage request fulfilment through Aviva's service ticketing system with regular, meaningful updates, these include iCare and Triage controls.

Skills & Experience required:

• Experience using Microsoft Endpoint Configuration Manager (SCCM 'Current Branch') desirable.
• Microsoft Power Bi Reporting experience would be desirable.
• Experience in Data analytics would be advantageous.
• SQL queries and reporting experience is desirable.
• Full UK Driving License is desirable.
• ITIL Foundation qualification is desirable.
• ISEB Foundation qualification is desirable.

 
What will you get for this role?

• Salary of £23,000 to £30,000 depending on skills, experience and qualifications.
• Generous defined contribution pension scheme.
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.
• Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. (Some exclusions apply).
• Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva
 
At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.
 
We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
 
The way we do this is important too. We always 'Care More'. It's our thing. We're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.
 
We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.
 
We interview every disabled applicant* that meets the minimum criteria for the job . Just send us an email once you've applied stating that you have a disclosed disability and we'll make sure we interview you.
 
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 0121 200 5926 or send an email to alice .neal@aviva.com.
 
*As defined in The Equality Act 2010*. By 'minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.