Operating within the CSM team, the objective of this role is to develop trading communities by growing the usage of Refinitiv e-FX platforms and related solutions. As the CSM e-trading champion in Malaysia, the primary focus will be to on-board clients to new trading capabilities and through regular client contact encourage regular usage that results in an active community that attracts other participants.
Role Responsibilities

• Build, maintain and leverage strong relationships with business decision makers and users within each account to increase usage.
• Educate customers on how the use of Refinitiv trading products can support their business objectives in order to generate dependable usage patterns.
• Provide excellent customer service through regular, proactive, and valuable customer contact and by responding quickly to incoming queries.
• Help our clients maximize the benefit from our trading platforms by developing a clear understanding of their trading needs and configuring the platform to best deliver them.
• Monitor usage and competitor activity and react to threats.
• Become the subject matter expert for our transactions services to support the rest of the in-country sales and account management team.
• Help to grow the trading community by sourcing leads for new participants and then working with Proposition Sales colleagues on-board them.
• Contribute to account plans with Account Managers and Client Success Managers as appropriate such that transactions activity can help drive retention and growth in the account.
• Work with Market Development and front-line colleagues as appropriate to deliver campaigns for selling or promoting new capabilities to existing or new communities.
• Collect customer intelligence and feedback and disseminate internally in a timely fashion.
• Understand the whole scope of the Refinitiv product suite and continually look for new sales opportunities through close engagements with existing customers.
• Provide transparency by regular reporting on community transactions activity.
• Customer Success Manager (e-FX) performance will be measured by
• Breadth & depth of customer relationships
• Activity levels: client contact, client visits, training sessions, etc
• Growth in active usage of trading platforms
• Contribution to country retention rate
• Campaign performance

Experience and Qualifications Required

• University / college degree preferred.
• Significant market and trading workflow expertise ideally through direct work experience in banking or corporate treasury.
• Proactive, results-oriented mindset.
• Strong customer relationship skills.
• Selling skills (identify, develop, & articulate proposition/ consultative selling)
• Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan

We care about benefits too.

We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations .

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