Order Management Specialist

As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region.

This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.

• Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy.
• Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action.
• Manage internal and external customer queries and communication in a professional and service-oriented manner.

The OMS will be:

• Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets.
• Escalate any delays to internal groups including to the senior members of the organization as appropriate.
• A team player, collaborating with other members of the team to ensure all internal and external customer requirements are met e.g. monitor the group email account to ensure that requests are processed and completed according to agreed turnaround times.
• Able to communicate and collaborate successfully with internal and external customers, and internal colleagues in a variety of locations globally.
• Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access is maintained.
• Responsible for creating and modifying customer master data.
• Accountable for ensuring appropriate Financial controls and policies are adhered to and in place. In addition the OMS will ensure appropriate controls around the use of 3rd party data are in operation for the internal and external customers they support.

We care about benefits too.

We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations .

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