Customer Success Engineer

CUSTOMER SUCCESS ENGINEER – Fully Remote

• A leading phishing defense solutions firm are currently looking to onboard a customer success engineer.
• The successful applicant will come from a technical background within cybersecurity and have a great commercial understanding.

RESPONSIBILITIES OF A CUSTOMER SUCCESS ENGINEER:

• Act as the lead for customer aftercare support for both implementing and deployment the tool in the customer environment
• Understand customer’s email infrastructure and provide clear actions for their configuration
• Opportunity to develop client relations and growth client base
• Work on a number of projects simultaneously, gaining exposure to a variety of customer environments
• Create written and verbal content for online platforms to educate and provide guidance to users
• Work with internationally recognised email security products

SKILLS REQUIRED FOR A CUSTOMER SUCCESS ENGINEER:

• Excellent background and proven track record in customer support and success.
• Able to communicate and simplify technical language clearly with customers and senior stakeholders.

• Good understanding of DMARC protocol, SMTP, SPF, DKIM and Microsoft Exchange is desirable
• Have a good cyber security background, email security is preferable.
• Proactive and patient attitude towards customers

BENEFITS OF BEING A CUSTOMER SUCCESS ENGINEER:

• Opportunity for career progression in a green field opportunity, helping them build their customer base across the UK
• Fully remote working and virtual client support
• Collaborate directly with a small team based in the UK

HOW TO APPLY FOR CUSTOMER SUCCESS ENGINEER OPPORTUNITY:

Submit your CV to Aran Connery (a.connery@ltharper.com) at LT Harper immediately