Skip to main content

This job has expired

You will need to login before you can apply for a job.

3rd Line Network Analyst

Employer
Hays.
Location
United Kingdom,United Kingdom, Hatfield,Nottingham
Salary
Competitive
Closing date
30 Sep 2020

View more

Sector
Consultancy
Job Role
IT Security Manager
Job Type
Permanent
3RD LINE NETWORK ANALYST

JOB INTRODUCTION:

A fantastic opportunity has arisen for a 3rd Line Network and Security Analyst with solid routing and switching, strong knowledge in Firewall technologies who wants to continue to expand their technical skills by joining our Networking team based in Hatfield or Nottingham. The successful candidate is required to support our customer base across predominantly the UK and mainland Europe. The role will focus on providing technical support to our 2nd line teams, customers and business. The role will require a person that can provide customer facing solutions, resolve customer issues in a timely and professional manner.

SKILLS/EXPERIENCE REQUIRED:

Essential Skills Experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents for multiple customers Relevant technical qualifications, i.e. Cisco CCNA, CCNP Routing & Switching, Juniper, Checkpoint (CCSA/CCSE), Loadbalancers (Citrix NetScalers, F5, Cisco ACEs), RSA etc. Technical knowledge of Networking and Security, LAN/WAN Loadbalancers ie Citrix NetScalers, F5, Cisco ACEs Firewall Technologies ie Cisco/Checkpoint/Juniper/Aruba Desired Skills Authentication technologies Ideally Cisco TACACS and/or RSA Experience of working in a NOC environment Proven experience of ITIL Service Management process planning, and implementation An understanding of DevOps, Automation, Scripting SC Clearance (or clearable)

KEY ACCOUNTABILITIES:

Stakeholder engagement will be key, and you will establish and maintain good relationships within IT Services and Business Change, additionally interacting with business teams, as and when required. Managing small project work to the customers time frames, providing technical advice and recommendations where required. Providing guidance to the 2nd line team to reduce incidents on the customers environment Contributes to, supports and works within the team Excellent organisational skills, able to take a methodical approach to service issues Able to work under pressure Excellent written and verbal communication skills

ROLES & RESPONSIBILITIES:

Technical 80%
Fault Management - In depth Call and incident Management - Customer facing
Escalations - Ensure the right technical level input is provided for all assigned escalations
Mentoring - Provide mentoring to 2nd line analysts to ensure an increase in technical skills
Service Integration - Provide technical leadership in the implementation/take on of new customers and services Service Design - Support the Operational and Design Architects provide a customer design that meets customer and Computacenter requirements
Changes - Manage and implement all Non-Standard and Standard Technical requests
Pro Active - Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet Computacenter and customer expectations
Tooling - Integrating Computacenter tools into customer environments

Administration 20%
Documentation - It is critical for all customer documentation to be kept 100% up to date Participate in team meetings
Utilise the business tool suite to manage day to day tasks
Ensure accurate completion of all incidents records and associated paperwork
Updating - the call management system as required
Reporting - Assist with SLA reporting when required
Security - Adhere to customer and Computacenter Security Policies
Worksheets - Update accurately worksheets and system pricing tools as documented

ABOUT US:

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide and a global revenue of £4.35 billion (2018). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without heavy focus on hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.

#CCwinningtogether

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert