Our public sector client are looking to recruit a Senior Service Management Administrator on a 3 month rolling contract, to support the organisations end users, resolver groups and process owners with their effective use of the ServiceNow® ITSM platform (known as myIT), being the primary portal for users to access IT support and services.

Responsibilities include:

• Configure myIT to support all ITIL processes in line with the approved Service Management Operational Model
• Utilise the standard ServiceNow methodology for deployment of configuration through the environments, migrating code from development through to the test, train and production environments.
• Ensure myIT is configured in accordance with the approved Common Data Model
• Developing and maintaining good working relationships with strategic suppliers, particularly the Service Desk, as well as all ITSM process owners and key internal stakeholders.
• Undertaking the activities required to upgrade the ITSM tool
• Perform troubleshooting of myIT issues, including escalating to and working with the vendor to resolve the issue where needed.
• Providing end user support for approximately 1,500 ITIL users
• Perform troubleshooting of myIT issues, including escalating to and working with the vendor to resolve the issue where needed.

Skills required:

• Advanced ServiceNow Administration Skills
• Knowledge of ITSM and ITIL processes
• Configuration of service requests, workflows, approvals and user criteria
• Scripting and configuration of tables, workflows and forms for incident, problem, change and requests

Desirable:

• Previous experience working within the Public-Sector

In return you will receive the opportunity to work on a high-profile government programme. Although this is initially a 3 month contract, it will include flexible/predominately remote based work as well as likelihood of extension.

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