Your new company
Your new company will be a successful, stable charity who aim to improve the lives of individuals through welfare, practical and emotional support, alongside advisory and access to finance. Their services make a real difference to the community and you can play a key part in their success as their IT Co-Ordinator, working closely with business users and external parties, proactively solving issues and developing the strategic plan.
Your new role
Within this role, you'll be the first point of contact for internal IT Issues, logging, handling, resolving or escalating service requests and incidents supporting users both in person and via remote technology. You'll periodically review the IT infrastructure of the organisation and work with external IT providers to identify and implement appropriate upgrades and train staff accordingly, obtaining a thorough working knowledge of all the organisations IT systems and databases to enable provision of appropriate support to staff. You'll be making recommendations for improving IT systems and their use within the organisation, carrying out audits of IT equipment to update the IT asset register, evaluate equipment renewals and assess future needs. You'll work closely with management to produce reports using database systems, Excel and PowerPoint. You'll provide support to all communications technologies, including phones, mobiles and virtual platforms, developing the appropriate policy, protocols and procedures. You'll deliver end to end training and support to new and existing users. Lastly, you'll install relevant hardware and software, maintaining licensing for all products.
What you'll need to succeed
This role would suit an individual who has been the sole IT support to a company, with an excellent knowledge of IT Infrastructure and Operating technologies including Windows, Office 365, Exchange, One Drive and SharePoint. You'll be able to demonstrate excellent customer services skills via multiple communication channels. You'll have previous experience working alongside a Managed Service Provider to support business operations and be able to negotiate contracts and supply with 3rd parties. The organisation aren't looking for an individual who wants to be technically hands on 100% of the time, this role will have less involvement building tech and more time supporting the MSP, ensuring the business is set up correctly for them to perform their changes. You'll need a full driving license as you'll need to visit sites around the UK (infrequently).
What you'll get in return
This charity offer a fantastic salary and benefits package including 29 days holiday (4 to be used for Xmas close down), 10% pension with 3% individual contribution, Westfield Health, free parking, bi-annual pay rises, car travel cover scheme and a banked holiday allowance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.