ServiceNow Administrator
- Employer
- Hays.
- Location
- United Kingdom, Bristol
- Salary
- Competitive
- Closing date
- 29 Nov 2020
View more
- Sector
- Consultancy
- Job Role
- Business Development
- Job Type
- Permanent
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Our public sector client are looking to recruit a Senior Service Management Administrator on a 3 month rolling contract, to support the organisations end users, resolver groups and process owners with their effective use of the ServiceNow® ITSM platform (known as myIT), being the primary portal for users to access IT support and services.
Responsibilities include:
Skills required:
Desirable:
In return you will receive the opportunity to work on a high-profile government programme. Although this is initially a 3 month contract, it will include flexible/predominately remote based work as well as likelihood of extension.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Responsibilities include:
- Configure myIT to support all ITIL processes in line with the approved Service Management Operational Model
- Utilise the standard ServiceNow methodology for deployment of configuration through the environments, migrating code from development through to the test, train and production environments.
- Ensure myIT is configured in accordance with the approved Common Data Model
- Developing and maintaining good working relationships with strategic suppliers, particularly the Service Desk, as well as all ITSM process owners and key internal stakeholders.
- Undertaking the activities required to upgrade the ITSM tool
- Perform troubleshooting of myIT issues, including escalating to and working with the vendor to resolve the issue where needed.
- Providing end user support for approximately 1,500 ITIL users
- Perform troubleshooting of myIT issues, including escalating to and working with the vendor to resolve the issue where needed.
Skills required:
- Advanced ServiceNow Administration Skills
- Knowledge of ITSM and ITIL processes
- Configuration of service requests, workflows, approvals and user criteria
- Scripting and configuration of tables, workflows and forms for incident, problem, change and requests
Desirable:
- Previous experience working within the Public-Sector
In return you will receive the opportunity to work on a high-profile government programme. Although this is initially a 3 month contract, it will include flexible/predominately remote based work as well as likelihood of extension.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
You need to sign in or create an account to save a job.
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