The Role

The Salesforce Administrator will lead the ongoing development and support of our global Salesforce Sales Cloud deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce systems. You will help design, implement, and maintain process automations to ensure that tedious end-user administration is kept to a minimum. Additionally, you will be collaborating with internal customers to gather requirements and ensure that our internal systems are designed to support a world-class organization. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, adoption, maintenance and improvement of our CRM platform globally.

Key responsibilities

• Serve as the primary system administrator for the Salesforce.com environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds, Marketing Cloud and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with our Management team to establish suitable processes to support administrative, development and change management activities
• Train new users, and grow the salesforce skill set across the organization
• Work independently with members of the user community to define and documents development requirements

Skills required

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous request, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to general understanding, and distinguish users request from underlying true needs
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

Experience required

• Demonstrable experience as a Salesforce.com administrator, ideally within an international matrixed environment
• Salesforce.com Admin (ADM201 and ADM211) certified
• Sales Cloud and Marketing Cloud certifications preferred
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Strong reporting and dashboard experience
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Knowledge of snapshots, multi-currency, and Einstein Analytics preferred
• SQL experience preferred