Junior Incidents Administrator

Recruiter
Hays.
Location
United Kingdom, Hatfield
Salary
Competitive
Posted
23 Feb 2021
Closes
24 Apr 2021
Ref
3936143
Sector
Consultancy
Job Type
Permanent
Your new company
You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Junior Incident Administrator, earning £9.78 per hour. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same.

Your new role
You will be working from 9am-5:30pm, Monday to Friday, as a Junior Incidents Administrator based at Hatfield Business Park. Primarily your role will include creating quotes and managing them through to approval or rejection, while ensuring user satisfaction. You will also work closely with the Incident Management Team with queue monitoring, issue capturing and preventing SLA failures as well as with ticket analysis and responsibility assignment.

What you'll need to succeed
Customer service experience is a must in this position, and good communication is key. The desired candidate will also have some experience of using ITSM (remedy), and good knowledge of MS Office. Your previous use of Excel will carry you in this role, as pivot tables will be your new best friend.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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