IT Consultant (Service Desk Review)

Recruiter
Hays.
Location
United Kingdom,United Kingdom,United Kingdom, Yorkshire,North East,United Kingdom
Salary
Competitive
Posted
23 Feb 2021
Closes
23 Feb 2021
Ref
3936209
Sector
Consultancy
Job Type
Permanent
I have a short term contract available for an IT consultant to conduct a Service Desk Review for one of our key clients.

This is an initial 4 week discovery piece which will require the selected IT consultant to present our client with a report of your findings and recommendations.

Start Date: 1st March
Location: Remote
IR35: Out of Scope
Contract Length: 4 weeks
Rate: Negotiable

Requirements / Essential Skills
  • Proven experience of conducting Service Desk Reviews
  • Proven experience of improving Service Desk functions / processes
  • Documenting / Create a report containing \"as is\" and \"to be\" environments
  • ITIL Framework /
  • Creating a roadmap of how to get from A to B
  • Provide recommendations of ways to improve the overall Service Desk i.e. processes, efficiencies to be made, ways of working etc.
  • Good knowledge of different and available Service Desk software packages
  • Excellent stakeholder engagement and communication
  • Experience of working in the Public Sector / NHS is desirable


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