IT Consultant (Service Desk Review)
- Employer
- Hays.
- Location
- United Kingdom,United Kingdom,United Kingdom, Yorkshire,North East,United Kingdom
- Salary
- Competitive
- Closing date
- 23 Feb 2021
View more
- Sector
- Consultancy
- Job Role
- Business Development
- Job Type
- Permanent
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I have a short term contract available for an IT consultant to conduct a Service Desk Review for one of our key clients.
This is an initial 4 week discovery piece which will require the selected IT consultant to present our client with a report of your findings and recommendations.
Start Date: 1st March
Location: Remote
IR35: Out of Scope
Contract Length: 4 weeks
Rate: Negotiable
Requirements / Essential Skills
This is an initial 4 week discovery piece which will require the selected IT consultant to present our client with a report of your findings and recommendations.
Start Date: 1st March
Location: Remote
IR35: Out of Scope
Contract Length: 4 weeks
Rate: Negotiable
Requirements / Essential Skills
- Proven experience of conducting Service Desk Reviews
- Proven experience of improving Service Desk functions / processes
- Documenting / Create a report containing \"as is\" and \"to be\" environments
- ITIL Framework /
- Creating a roadmap of how to get from A to B
- Provide recommendations of ways to improve the overall Service Desk i.e. processes, efficiencies to be made, ways of working etc.
- Good knowledge of different and available Service Desk software packages
- Excellent stakeholder engagement and communication
- Experience of working in the Public Sector / NHS is desirable
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