As part of our Information Security & Privacy team, you will play a vital role in supporting, and improving the businesses overall IT & Privacy security posture.
You will report directly to our Chief Information Security Officer and work closely with the wider IT departments.
Your day-to-day activities will consist of managing IT security & data privacy related service requests and incidents within SLAs, while conducting a number of data privacy tasks.Primary responsibilities:
Desired skills & experience:
- Responsible for logging and capturing all IT Security & Data Privacy requests in our Service Management Platform.
- Respond to service requests & incidents within SLA, via email and telephone.
- Escalate any IT security or data privacy requests to the relevant IT department to ensure SLAs are achieved.
- Ensure our processes are followed, records maintained and recommend process improvements.
- Assist with audits, data protection impact assessments, user training, awareness campaigns and other IT & Data Privacy related tasks.
- A general understanding of IT Security including, SSO, MFA, Web Proxy, Anti-Virus, Patch Management, VPN etc.
- An understanding of IT Security Frameworks such as SANS
- Knowledge of GDPR, CCPA and other Data Privacy regulations
- Ability to demonstrate a logical approach to troubleshooting
- A strong attitude and drive for a career in IT & Data Privacy Security
- Enthusiastic, passionate and a 'can-do' attitude
- Ability to work independently with a willingness to learn new technologies & Data Privacy Regulations
- A-Levels in ICT/Business/Computing
- Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
- Or an International Baccalaureate at level 3 in ICT
- ITIL v3 Foundation, [preferred]
- MTA Desktop Support, [preferred]
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.