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IT Security and Privacy Apprentice

QA Apprenticeships
Newcastle Upon Tyne
Closing date
18 May 2021

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Job Details


As part of our Information Security & Privacy team, you will play a vital role in supporting, and improving the businesses overall IT & Privacy security posture.

You will report directly to our Chief Information Security Officer and work closely with the wider IT departments.

Your day-to-day activities will consist of managing IT security & data privacy related service requests and incidents within SLAs, while conducting a number of data privacy tasks.

Primary responsibilities:
  • Responsible for logging and capturing all IT Security & Data Privacy requests in our Service Management Platform.
  • Respond to service requests & incidents within SLA, via email and telephone.
  • Escalate any IT security or data privacy requests to the relevant IT department to ensure SLAs are achieved.
  • Ensure our processes are followed, records maintained and recommend process improvements.
  • Assist with audits, data protection impact assessments, user training, awareness campaigns and other IT & Data Privacy related tasks.

Desired skills & experience:
  • A general understanding of IT Security including, SSO, MFA, Web Proxy, Anti-Virus, Patch Management, VPN etc.
  • An understanding of IT Security Frameworks such as SANS
  • Knowledge of GDPR, CCPA and other Data Privacy regulations
  • Ability to demonstrate a logical approach to troubleshooting
  • A strong attitude and drive for a career in IT & Data Privacy Security
  • Enthusiastic, passionate and a 'can-do' attitude
  • Ability to work independently with a willingness to learn new technologies & Data Privacy Regulations

Desired qualifications:
  • A-Levels in ICT/Business/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT
  • ITIL v3 Foundation, [preferred]
  • MTA Desktop Support, [preferred]

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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