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Service Delivery Manager

Employer
Hays.
Location
United Kingdom, London
Salary
Competitive
Closing date
28 May 2021

View more

Sector
Consultancy
Job Role
Business Development
Job Type
Permanent
Hays Technology is looking for a Service Delivery Manager that will help the 24/7 service to clients globally, working closely with the Lead Service Delivery Manager and stakeholders to support third-party vendors to achieve operational readiness.

What you will be doing:
  • Be responsible for maintaining and coordinating delivery excellence to service and quality standards.
  • Put in place processes, systems, and procedures for both short and long-term business activities.
  • Collecting, reporting, summarising information and identifying trends and solutions for issues that may occur.
  • Organise, map, and align activities across process and incident management and develop continuous service improvement recovery procedures.
  • Be an integral part of serving as an escalation point for concerns when they arise.
  • Building relationships and identifying resolutions to achieve stakeholder satisfaction.
  • Preparing and training for future business and IT procedures and ITIL processes, ongoing SLA's and reviews.

Who you will be working for:
Our client who has extensive Investment experience in London's Financial Services industry has been at the heart of supporting clients globally. They are becoming increasingly more aware of the importance of technology and rapidly expanding the IT Team in London across Infrastructure, Projects & Change, Cyber and Development.

What we are looking for:
  • 3+ years of experience as a Service Delivery Manager (preferably Financial Services)
  • A strong grounding in incident and problem management
  • Worked in a business process, continual improvement, and operational management with outsourced vendors.
  • Experience in working with software development teams about service management in an Agile environment.
  • Deep understanding of ITIL & ITSM principles

What you will get in return:
Working in the investment industry certainly has its rewards and this role is no exception. An excellent rate is on offer for this position. In addition to this you will get training and development activities designed to help you make the best of your abilities and talents. Benefits which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.

Please click to apply for this role, we welcome your application!

I am a Consultant for Hays Technology, specialising in Infrastructure Support for the London Financial Services sector, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients.

At Hays Technology, we are shaping the future of recruitment. IT support skills have never been needed more, so whether you are hiring for your team, or looking to take the next step in your career, talk to us today.

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