We have an exciting opportunity to develop and implement the technical platform strategy for delivery of scalable, high-quality platform services.

This will involve actively monitoring and managing the delivery of platform services, including delivery of technical platform changes. Driving development and delivery of the resource strategy, capacity planning, cost and resource management for delivery of platform services (run and change) while managing compliance and adherence to Business Protection Controls and IT Standards.

Duties & Responsibilities:

• Manage technical teams in the effective support, maintenance, and improvement (otherwise known as 'Run') of a defined set of IT services and their underpinning applications.
  
• Accountable for service availability, incidents, problems, vulnerability removal, technical refreshes, disaster recovery, capacity and demand, performance.
  
• Compliance with Business Protection Controls and IT Standards which impact Run.
  
• Governance over Run activities delivered in the DC through 3rd parties. Guaranteeing delivery to contractual obligations within agreed costs.
  
• Proactively manage the DC estate including threat and vulnerability management, technical refresh, disaster recovery, business continuity, risk management, monitoring of critical processes, capacity planning and service resilience.
  
• Review and allocation of Run costs within the Platform to ensure cost transparency.
  

Skills & Experience required:

• Demonstrable experience of managing complex high pressurised situations to a successful conclusion.
  
• Ability to manage complex issues ensuring delegated actions are completed to the appropriate standards.
  
• IT Service Management experience.
  
• Ability to influence others effectively to achieve the required outcome.
  
• ITIL Awareness is preferable.
  
• Strong background in IT application management.
  
• Appreciation of Agile working.
  
• Experience in DevOps desirable.
  

What will you get for this role?

• Salary of circa £75,000 depending on skills, experience, and qualifications.
  
• Generous defined contribution pension scheme.
  
• Annual performance related bonus and pay review.
  
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.
  
• Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. (Some exclusions apply).
  
• Excellent range of flexible benefits to include a matching share save scheme.
  

Working at Aviva

At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you've applied, please send us a separate email stating that you have a disclosed disability and we'll make sure we interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 0121 200 5926 or send an email to alice.neal@aviva .com .

*As defined in The Equality Act 2010*. By 'minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.