This role encompasses the management, follow through and tracking of maintenance contracts and renewals for the Financial Services Business Unit (FS BU) suite of software products, and the management of PO generation to support Managed Services (MS) business activities. Specific responsibilities include but are not limited to; determining all customer contracts with billable support and maintenance, liaising with the appropriate contacts on the account, and internally in all aspects relating to the management/administration of the maintenance renewal process and MS PO generation and closure process.

The candidate needs to understand the customer's billings periods and contractual terms, obtain Purchase Orders from customers (where required), determine indexation (or equivalent), provide advance notice to customers and account managers of increase (as per the contract), then send all required information to FS billing so that invoices can be raised in a timely manner.

The successful candidate will be someone who thrives in a busy atmosphere, demonstrates initiative and prioritizes work well, and ensures FS billing are instructed to invoice for all Support and Maintenance renewals and change requests carried out by Customer Support.

The Support and Maintenance PMO role is a position which resides in FS Customer Support.

Some travel to London and Guildford offices may be required

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Life at BAE Systems Applied Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing.

Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

About BAE Systems Applied Intelligence

We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.

Division overview: Financial Services

At BAE Systems Applied Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the financial sector is one of the biggest targets for cyber-attacks. Our Financial Services business unit is responsible for all of our clients in the financial sector and handle all areas of these relationships. AI's Financial Services Division helps banks, insurers and other major financial institutions to combat fraud, unauthorised trading and money laundering, and meets their regulatory compliance obligations.

As a member of the Financial Services business unit, you will be responsible for providing critical services to clients in the financial sector and ensure that we remain a leading name in cyber security. We all have a role to play in defending our clients, and this is yours.