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Server Support Engineer

Employer
Hays.
Location
United Kingdom, Welwyn Garden City
Salary
Competitive
Closing date
10 Jan 2022

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Sector
Consultancy
Job Role
Business Development
Job Type
Permanent
Who are we?
We deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. We put productivity, operational efficiency, customer excellence and quality at the heart of everything we do. Our technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in Germany, France, The UK, The Netherlands, Belgium, Spain, and Ireland. We can also provide global network infrastructure support 24/7 365 days per year from our Kerpen based Global Infrastructure Competency Centre. Group Engineering & Maintenance Services and have over 4000 skilled and accredited IT technicians with access to hundreds more via our global partner network. We are a company where people matter. We are diverse, flexible and open. We are family friendly, supportive and offer flexible and home working. We have a can-do attitude and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.
Your Potential Role
An opportunity has arisen for a Breakfix Server Engineer to work onsite with a large corporate organisation in Welwyn Garden City, United Kingdom.
Successful candidate will also be required to work outside of core hours on a rota'd shift pattern
Responsibilities
  • Supporting HP, Dell and IBM servers in a Data Centre environment
  • Server provisioning
  • Rack, stack and HW configure servers
  • Support Trainee Data Centre Engineers when required.
  • Troubleshoot hardware faults and arrange replacements.
  • De-Install and decommission redundant equipment.
  • Provide expert hardware support.
  • Responsible for proactive updating of customer and resolution of service.
  • Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
  • Liaise with onsite support engineers and within other sites.
  • Manage all incoming calls, emails to the data centre support function.
  • Liaise with third party suppliers to report and escalate customer problems.
  • Respond to customers within agreed SLA.
  • Follow escalation processes; raise tickets to support management and other teams as required.
  • Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Current information for our applicants
Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges. However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

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