Reporting to the Head of IT Services, the Lead Network Technician will be responsible for the organisation’s network and wireless infrastructure. Some of the Main Duties and Responsibilities will include:

• Maintain existing network and infrastructure systems including:
• Network switches, cabling, leased line internet, firewall, wireless network and other systems to provide uninterrupted network service.
• Servers and storage, supporting a range of database and other systems, with full backup and recovery.Support enterprise server environment (Windows 2008 and 2016).
• Client devices: predominantly Dell PCs, iPads and other emerging technologies.
• Ensuring that the networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats.
• Monitoring network performance to determine if adjustments need to be made.
• Troubleshooting, diagnosing, and resolving hardware, software and other network and system problems to restore service as quickly as possible.
• Creating accurate network diagrams and documentation for design, planning and support of network systems.
• Working with the Head of IT Services and other team members to research, plan and oversee the development and smooth implementation of new networking systems.
• Set up and maintain users’ accounts through Active Directory and Group Policies.
• Maintaining the phone system and work closely with the phone service provider to keep the lines active.

Person Specification Looking for someone with knowledge and experience in:

• HP switches, network topologies, TCP/IP, DNS, DHCP.
• Firewalls (Watchguard), web filtering.
• Wireless network (Aruba).
• Fortinet/Bradford Network Sentry.
• Mitel phone system.

Desirable knowledge and experience includes:

• Windows Server 2008/2016 including Active Directory, Group Policy management.
• Office 365.
• Windows 10.
• Apple Mac and iPad (OSX and iOS).
• Virtualisation: VMware, Hyper-V Storage.
• HP Server hardware and tape backup library
• Dell PCs and iMacs, Toshiba laptops and iOS devices