Employee Lifecycle Senior HR Assistant
Service Line - People Operations
Team Leader - Employee Lifecycle
Location -Watford (with intermittent travel to other UK offices including Canary Wharf)
Context of role
As a SHRA within the Employee Lifecycle team, you will be supporting the day-to-day activities within the Employee Lifecycle team both within KPMG and with our partners EXL. The SHRAs will have knowledge around the following key areas; Administration, Movers & Leavers, Maternity & Intelligent Working and Death in Service processes. The role will entail close working with other People Operations teams and liaising across the business with key stakeholders including People Leaders, Immigration and Payroll. You will be perceived as proactive, credible and accountable. You will be required to be the first escalation point from the business and also support our teams to ensure all colleagues queries are dealt with effectively. Your role will involve monitoring work completed within EXL for both accuracy & timeliness as well processing any activities based solely within KPMG UK including Maternity Calls, Death in Service and any front line contact required. As a member of KPMG, you are expected to demonstrate the Firm's values at all times.
Role and Responsibilities
The role has the following key responsibilities:
•Monitor and allocate tasks from the systems used (ServiceNow and Appian)ensuring urgent requests are reviewed, allocated and flagged to the appropriatearea/team to be completed promptly & accurately
•Perform Quality Assurance on work completed within EXL for accuracy and recorderrors consistently, identifying error trends and designing refresher workshops toaddress particular problem areas
•Take ownership and become an expert of an agreed process or group of processesand be responsible for ensuring they are executed consistently across the teamsharing skills and knowledge through coaching sessions and training workshopsand continuously reviewing your agreed process(es), recommending and implementing improvements
•Adhere to all Service Level Agreements for agreed process(es) and highlight issuesto the Team Leader
•Maintain strong working relationships with relevant internal and external parties,liaising with them about changes and improvements
•Deal with complex queries, advising on complex policy matters and escalatedqueries.
•Drafting non standard and updating standard communications as agreed in linewith policy and cascade information to the team for areas of responsibility. This includes liaising with the HR Advisory team and Employment Law team whereappropriate
•Take a proactive approach to educating and supporting EXL team members with queries
•Deputise for Team Leaders as required, keeping the HR Manager informed of anyday to day issues
•Be expected to take responsibility for ad-hoc project work and processes as andwhen required by the Contact & Employee Lifecycle Manager and Team Leaders
•Contribute to department meetings and lead on specific sessions where relevant
•Take appropriate action to bridge knowledge gaps for the team both within KPMGand within EXL
•Be pro-active in working with both the Management team to improve operationalefficiency
•Keep up to date with KPMG policy changes and the wider firm agenda
•Support whole team even outside designated areas of responsibility when needs arise.
Experience, Qualification and Skills
The successful candidate is likely to have/be able to demonstrate:
•An ability to build relationships and communicate with people at all levels
•A good understanding of Employee Lifecycle processes
•High levels of resilience, with experience of working in a highly pressurised client centricenvironment;
•Excellent customer service skills - able to communicate clearly and concisely to thebusiness and other colleagues.
•Possess excellent attention to detail;
•Be an excellent communicator - written and verbal;
•Have the ability to take a logical, systematic, coherent approach to issues, thinkingoutside of the box and weighing up all the options available to make an informeddecision
•Have strong organisational, literacy and numeracy skills;
•Ability to prioritise workloads under a high pressure, autonomous environment
•Have a good degree of IT office proficiency, including; Microsoft Excel, PowerPoint,Word etc. as well as Success Factors or equivalent HR system, ServiceNow andAppian.