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Digital Product Owners

Closing date
1 Mar 2022

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Our Digital team is currently seeking Digital Product Owners to be part of an innovative and dynamic team with an unprecedented amount of digital product activity on the horizon. The team is predominantly based in Norwich, with others spread around the UK but we can be flexible on base location for the right person. Some regular office working and travel to Norwich would be required though to be with your team.

Come and join the team! It's an exciting time to be at Aviva, our team form a core pillar of the Aviva strategy with a big transformation roadmap ahead, continuous optimisation in parallel and a huge customer focus. We look after the digital products that support customers buying and servicing our insurance products (motor, home and travel) via a range of distribution channels.

We need your experience to lead digital platforms and products to deliver brilliant digital experiences for our customers and support problems that need solving from a range of stakeholders. If you like solving complex customer problems and want to work in a dynamic fast past direct to consumer or intermediary digital experience world, we'd love to hear from you.

What might you be working on:
There are 7 vacancies across a few areas:

Working as a product owner in a cross functional scrum team on the Direct-to-Consumer sales and service journeys covering those customers buying via price comparisons websites or directly via to quote and buy insurance products and those existing customers who want to manage their policy or renew via My Aviva

Working as a product owner for the digital product experience for Partners sales and service journeys where we distribute our insurance products via partnering with certain partners and sell via their apps and websites. Again, focussing on the quote, sales and service journeys to support those customer needs

Regardless of the role, you will be working on delivering new features, continuous improvement tests or the experience for a new project or proposition.

What you will be doing:
  • Lead a cross functional scrum team to deliver brilliant digital experiences for customers
  • Work on customer features that will deliver in the short to medium term.  Sometimes this can mean a small one-off feature and other times you will be delivering multiple drops for a larger feature over a longer period
  • The use of data is key to the role. You'll need to use varied data sources to evaluate delivered change has been successful and to determine future opportunity areas for optimisation.
  • Daily working in the scrum ceremonies and supporting designers and engineers
  • Generally driving the product / journeys forward aligned to clear KPIs
  • Work very closely with the stakeholders across the business unit teams and build great relationships with trading, product, pricing and ops in particular to be able to help shape and prioritise their demand and understand business context
  • Create, management and delivery of roadmaps for all demand. Balance delivery priorities and efficiency of sequencing roadmap deliveries across competing demand
  • Own the performance of the digital journeys and be proactive intervening to course correct when required
  • Maintain a healthy backlog, in flight delivery view and roadmap, promote agile practices with the scrum team and build transparency of key updates with stakeholders.
  • Coach and lead matrix scum team
  • Drive best practice in product ownership and agile and modern ways of working
  • Understand our digital estate and IT architecture, with knowledge of the technologies employed

How you will be working:
  • Key contact for business stakeholders on specific roadmap deliveries and work very closely with the business teams and build great relationships with trading, product, pricing and ops in particular
  • Workhand in hand with business, legal and compliance stakeholders to ensure the necessary approvals are obtained for all product / feature deliveries
  • Own the performance of the digital journeys and be proactive intervening to course correct when required
  • Data informed and utilising a wide range of insights to help inform problems to solve and key priorities
  • Inquisitive and always challenging for marginal gains

Skills and experience we're looking for:
  • Demonstrable experience in digital product delivery
  • Delivery of large features / products from concept to market and ongoing continuous improvement
  • Leadership and coaching of cross functional matrix teams
  • Experience of working with Agile methodology (essential)
  • Excellent customer advocacy 
  • Financial services experience preferable as is working in a highly regulated industry
  • Experience of working in a complex matrixed organisation desirable
  • Web and app experience

What will you get for this role?
  • Competitive salary depending on location, skills, experience, and qualifications
  • A generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • A holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring risk handling is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too. We always 'Care More'. It's our thing. We're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with a diverse group of backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job . Once you've applied, please send us a separate email stating that you have a disclosed disability, and we'll make sure we interview you.
We'd love it if you could submit your application online . If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to

*As defined in The Equality Act 2010 *. By ' minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.
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