Your new company

One of the world’s leading communications services companies. The solutions they sell are integral to modern life. Their purpose is as simple as it is ambitious: connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections this company make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, they are supporting customers to live, work and play together better.

Your new role

Group Customer Billing & Assurance (GCB&A) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities.

In this role, you will be providing assurance on the accuracy, completeness and timeliness of call and data billed revenue across the business. You will also be supporting the business by providing insight to improve customer experience and improve business processes and system integrity.

Monitoring and recovery of GCB&A 2nd Line of defence controls across all CFUs will also be a key part of the role as well as assuring £50-100m of revenue and support revenue recovery and root cause analysis for usage related issues/incidents.

You'll have the following responsibilities

• Uses industry E2E system/product knowledge to drive operational excellence in GCB&A and CFU processes.
• Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents
• Raises billing incidents where applicable and conducting analysis required to allow GCB/CFU’s to issue correct customer bills.
• Contributes to the identification of opportunities for operational improvement and efficiencies and prioritising and implement the most cost effective solutions.
• Engages and maintains operational stakeholder relationships across GCB&A/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements.
• Executes quality user acceptance testing processes and supports the development and implementation of clear and upfront testing strategies and requirements gathering.
• Support adherence to SOX & other regulatory preparation on applicable controls.
• Carries out ad-hoc analysis supporting customer queries/issues. Creates/supports business cases where applicable.

What you'll need to succeed

• Experienced in Usage related Business / Revenue Assurance activity, or similar
• Good knowledge & experience of the processes and systems involved in the end to end flow of call and data events, from source to bill
• You will be a self-starter, with an analytical and inquisitive mind, and the ability to turn complex data into insightful information that clearly provides the intelligence needed for the business to make service improving decisions.
• Ability to articulate complex assurance activities to stakeholders
• Good Microsoft package skills (Excel, PowerPoint, Visio, etc.)

What you'll get in return

• 10% on target bonus
• 25 days annual leave (plus bank holidays)
• Generous Pension Scheme
• Share Plan
• Discounted products including TV, Broadband and Mobile
• Flexible working arrangements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.