Your New Role:
This organisation is one of the UK's largest provider of back office, compliance and workforce solutions in primary care and dental. They have ambitious and exciting growth plans and are looking for talented individuals to be part of their journey. As an IT Support Engineer, you will be reporting into the Group IT Manager, based in the Newcastle office. The main purpose of the role will be to help build, support, maintain and monitor the internal and customer facing IT infrastructure and systems.

What you'll need to succeed:

• Providing support through an IT help desk and on-site (where applicable) service for internal IT issues for all company locations inc remote workers
• Build, support, maintain and monitor all of the internal IT infrastructure (e.g. LAN, WAN, workstations, connectivity, and phone/voice systems) across all company locations
• Support, maintain and monitor in live operation (24x7) for the internal business systems - these will change from time to time, but for now the main ones are Microsoft 365, Fresh, Zoho, Hubspot, Azure DevOps, etc
• Support, maintain and monitor in live operation (24x7) for the customer facing platforms (e.g. TeamNet, iComply, etc)
• Support and maintain the development platforms
• Assist in IT Audits, Cyber Essentials Plus and ISO information gathering
• Where needed, be point of contact for ongoing IT integration projects offering advice and guidance

Key Skills and Experience


The skills and experience which we are looking for in a IT Support Engineer are:
Essential:

• Experience of providing IT Support to Business Users
• Experience of Microsoft 365 setup / management

Desirable:

• Experience of MS Azure or other Cloud Platforms
• Experience of LAN / WAN technologies
• Experience / Knowledge of IT security
• Experience of MS Intune and MS Defender for Endpoint

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this position is not quite right, feel free to give us a call for a confidential discussion about your career.