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Major Incident Manager

Employer
Capgemini
Location
United Kingdom
Salary
Attractive salary + benefits
Closing date
2 Jun 2022

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The job on offer

.           They provides a service to a UK Public Sector organisation. You will be working as part of the Service Management delivery team.

Reporting into the Head of GSMC, the Major Incident Manager is responsible for the end-to-end management of all IT major incidents.

Your role

            •           Leveraging technology to issue all communications and providing key stakeholder management

•           Leading, driving, and chairing all investigation activities, meetings, and conference calls

•           Forming collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLA

•           Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution

•           Being accountable for resolving the outage via workaround or permanent fix

•           Performing timely functional and hierarchical escalation

•           Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews

•           Supporting and nurturing process improvements and knowledge base improvements

•           Continually maintaining and developing tools and resources to manage major incidents effectively

•           Providing periodic major incident metrics reports

•           Analytical Problem Solving         

•           Working Under Pressure and To Tight Time Scales

Your profile:

            •    Communication and presentation skills

•    Strong customer communication skills

•    ITIL V3/V4 Foundation

•    Operational Major Incident Management experience

•    Able to interact with clients at all  levels                                                                                                

•    Management, ownership and leadership of Major Incidents,   providing clear direction to resolution with timely communications throughout

•    Able to lead teams and drive activities within tight timeframes

•    Good team working capability
 

 

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