Major Incident Manager
- Employer
- Capgemini
- Location
- United Kingdom
- Salary
- Attractive salary + benefits
- Closing date
- 2 Jun 2022
View more
- Sector
- Engineering, IT, Security, Telecommunications
- Job Role
- Data Privacy
- Job Type
- Permanent
The job on offer
. They provides a service to a UK Public Sector organisation. You will be working as part of the Service Management delivery team.
Reporting into the Head of GSMC, the Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
Your role
• Leveraging technology to issue all communications and providing key stakeholder management
• Leading, driving, and chairing all investigation activities, meetings, and conference calls
• Forming collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLA
• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
• Being accountable for resolving the outage via workaround or permanent fix
• Performing timely functional and hierarchical escalation
• Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
• Supporting and nurturing process improvements and knowledge base improvements
• Continually maintaining and developing tools and resources to manage major incidents effectively
• Providing periodic major incident metrics reports
• Analytical Problem Solving
• Working Under Pressure and To Tight Time Scales
Your profile:
• Communication and presentation skills
• Strong customer communication skills
• ITIL V3/V4 Foundation
• Operational Major Incident Management experience
• Able to interact with clients at all levels
• Management, ownership and leadership of Major Incidents, providing clear direction to resolution with timely communications throughout
• Able to lead teams and drive activities within tight timeframes
• Good team working capability
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