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2nd Line Systems Support

Employer
Hays.
Location
United Kingdom, Maidenhead
Salary
Competitive
Closing date
8 May 2022

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This role is to provide 2nd line technical and engineering support on the Design, Development, Build and Support of our clients Cyber Security Systems and Solutions proposition. Especially that support which requires an in-depth knowledge of current specialist areas, also to provide a unique, expert reference point for those Systems and Solutions.

This role is based onsite in Maidenhead and requires the successful post holder to be able to obtain and maintain the necessary high level DV security clearances.

You'll have the following responsibilities:

  • Personally build, lead and manage an exceptionally motivated Service Support Team of technical leads and other staff members.
  • Bring together the best solutions and technology, with the expertise of your people, making connections, creating new possibilities and developing special services that customers value.
  • Manage service capacity and performance on the Operational Platforms and Services.
  • Undertake impact assessments and analysis to assist change and release management processes.
  • Be responsible for the management and delivery of all upgrades and releases within the technical environment.
  • Liaise directly with 2nd line Peers and with 3rd Line teams with any improvements to Network or security issues
  • Liaise directly with Change Management and attend meetings with customer to agree changes and timescales for those changes also mitigate the risks to service.

You'll have the following skills & experience:

  • Currently hold Developed Vetting (DV) security clearance or have the ability to gain it as a minimum.
  • Knowledge of and experience with Network Security applications
  • Knowledge of and experience with Network Transmission equipment
  • Knowledge of and Experience with Network IP equipment
  • Proven working experience of Networks and Security Monitoring and hold Qualifications such as CCNA/CCNP , CompTIA Cyber Security Analyst + CompTIA Security +. Ethical Hacker V10.
  • Good understanding of Windows Solutions (AD, DNS, DHCP, WSUS, MIIS, SCCM, MDT) and desktop environments for an overall solution deployment.
  • Knowledge of UNIX/Linux /Red Hat/Ansible technologies/software in a similar role.
  • Knowledge of storage concepts (SAN/NAS/FCoE/iSCSI) and vendor commands where possible.

Benefits:

  • Discounted Broadband, TV & mobile packages
  • On target Bonus
  • Share options and 10% pension contribution
  • Professional development and paid for industry certifications/qualifications
  • Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
  • Well-being support for you and your family
  • 3 days paid volunteering a year
  • Flexible and smart working (subject to business needs)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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