Job description

Background information
Capability - KPMG Business Services (KBS)
Service Line Group - Operational Excellence Hubs (OEH)
Sub Service - People Operations
Job Grade - D2
Job Title : Assistant Manager - Project and Performance (HR Advisory Team)
Location - Watford

The operation consists of an onshore people operations team, an offshore BPO provider and an internal outsource. (Circa 200 staff in total)
The HR Advisory team resides within People Operations and has a Capability aligned structure that supports the Firm. HR Advisory provides expert guidance and training to the Line (where applicable) in Employee Relations and Absence Casework alongside support offered on cyclical activities such as Promotions & salary and bonus .

The Advisory team is key in supporting the Firm in the administration of organisational transformation(including TUPE and restructure and redundancies) partnering with the Firm and the broader People Function to deliver the change

Role Description
This role requires Leadership in the following key areas:

• Change Projects
• Operational hands on management of some complex case work and escalations
• Continuous improvement (including SOPS, Process Maps, RACCM, creation and maintenance of dashboards and automation)
• MI and Reporting( Performance Management monthly reporting, coordination of Capability Insightful Analytics, ad hoc reporting requests) working in partnership with People Tech and COE/ broader People function to deliver
• Continuous development (of the Advisory Team) to ensure the foundations of the Advisory role and that the teams skills set is current and refreshed on an ongoing basis. This role will design and deliver upskill working partnering with ELAT or Learning Function to achieve this where applicable.
• Additional support to upskill Leaders in the broader Firm where applicable

This role is key as Workstream Lead in supporting the effective delivery of change projects that require support from People Operations. Leading a team of Advisors (current and ad hoc Project resource), this individual will work closely with the HR Advisory Manager and the Project Lead to ensure:
The transformation is understood - timescales, requirements, in scope populations, terms of redundancy if applicable, key stakeholder relationships are established, resource to deliver the change (with associated budget where applicable) is understood and workforce planning requirements if applicable are scoped for consideration

All redundancy calculations, appropriate scripts, letters and documentation is fit for purpose and delivered by the team under this Leadership as and when required. Working with Internal Legal and Project Leadership to understand the detail
Partnering with colleagues across People Operations in Employee Lifecycle and Resourcing Operations to ensure the details of each Project are understood in a timely manner to ensure appropriate resource planning and ensuring key stakeholders are engaged and understand timescales for effective delivery

Acting as technical expert and challenging and driving the pace of change where applicable flagging risks and issues as appropriate
Updating action logs and PM materials where applicable and attending regular meetings to provide updates on progress and making amends where applicable based on projet direction

This role is critical in ensuring that all critical processes and ways of working are updated and understood. Key role in supporting the HR Advisory team to update and review. Training new Joiners on ways of working using SOPS and Maps to achieve will form part of this role
Partnering with PeopleTech Colleagues and Wellbeing to create dashboards to clearly articulate Insight and data for the Firm partnering with Recruitment Operations to drive consistency based on work already undertaken in dashboard creation.
Drive continuous improvement and review of automation including who and when should receive which report and where self serve can replace reporting. Provide training to enable this if applicable ie Jira guidance for Leaders to support self serve

Lead all MI and Reporting partnering with People Tech to deliver the monthly PM Pack and Wellbeing dashboard
Capture time spent on ad hoc reporting requests to support a more timely, insightful and fit for purpose solution. Ensure focus is on Insight provision and not data generation through automated reporting and redirection to DRP requests

Work with HR Advisory Manager in conjunction with HR Leads and Learning to carve out a training path within Advisory to build a continued fit for purpose pipeline and to assist in talent retention
Partner with Legal for regular legal upskill
Work with 3rd Parties AXA and Aviva to refresh team understanding and address gaps as and when
Partner with other Assistant Managers in Advisory to look at potential upskill opportunity for the Line in Performance Management and Absence Management

You will build and sustain effective relationships with key internal stakeholders. As a KPMG colleague, you are expected to demonstrate the Firm's values at all times

The Person
Essential Skills and Experience

• Desirable skills
• Authentic and transparent leader with a high 'say/do' ratio, focused on execution
• Team leadership
• Experience in operational, service delivery and management, preferably in an Employee Relations /HR shared service environment with CIPD qualification
• Excellent communication skills both written and verbal
• Excellent Stakeholder Manager proven ability to anticipate and resolve complex scenarios and to be agile when necessary at short notice and under pressure
• Proven ability in leading change
• Client-focused approach with a passion for delivering excellence
• Strong employee advocate developing a culture of belonging, purpose and passion and the willingness to take risks to driver stronger outcomes for the Firm
• Strong project and change management skills providing a sense of purpose and direction.
• Excellent written, oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner
• Ability to thrive in high pressure environment
• Able to operate independently and as a team player
• SAP / Success Factors and ServiceNow experience would be an advantage in this role
• Conversant with Word, Excel
• Professional services / partnership led sector skills are desirable but not essential. Candidates from outside this sector will need to be self-aware and able to make a sector transition.

Intelligent Working
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Diversity and Inclusion

Commitment to Diversity
Our employees have many varied work schedules to suit their individual needs! Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams. Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us. We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background. We value the wealth of experience and knowledge that people who have taken a career break can bring to us. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.
Applying with Disability
As a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.
Policy for Agencies
KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV's from agencies. Please check here to see our policy on agencies: http://www.kpmgcareers.co.uk/agency