Application Support Engineer

Financial Services, EMEA



As part of BAE Systems, Digital Intelligence has a deep knowledge in protecting and enabling large and complex organisations in the face of today's digital threats



With our track record for being the trusted partner of governments, we're uniquely able to help financial services institutions counter economic crime and fraud

What I will be doing as an Application Support Engineer:

• Owning incidents raised by our major financial services customers
• Working towards meeting Service Level Agreements (SLAs)
• Creating configuration fixes for customers
• Working with the BAE Systems project team to transition projects into support
• Working with engineering to provide bug fixes
• Ensuring interactions and work, are documented within the ticketing tool at all times

Who you are:

• A fluent English & German speaker
• Great Communicator
• Team player but equally self-driven
• Critical thinker & problem solver
• Detail oriented
• Able to work quickly, under pressure and juggle work based on priorities
• Passionate about fixing issues
• Trusted advisor to our customers
• Confident in delivery of updates to customers

Great to have:

• Technical competencies in application servers & database servers
• Technical degree such as Computer Science
• Experience in a related role
• Experience using ticketing systems

The process:

• Click apply and upload your CV, seriously what are you waiting for??
• A BAE Recruitment Manager will vet your CV for suitability, they may even find you more suitable for another role
• If successful you will have a 1st interview call with the Regional Support Manager
• There will be a technical interview with other Application Support Engineers in the region. It's a great time to ask about the role and what they think
• From here, the feedback is given to the recruitment team who will let you know if successful or not, they may even have some different options for you within BAE

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

About BAE Systems Digital Intelligence

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats.