Customer Business Director
- Employer
- Raytheon UK
- Location
- United Kingdom-Solihull
- Salary
- Competitive
- Closing date
- 2 Sep 2022
View more
- Sector
- Defence , Engineering, IT
- Job Role
- Software Developer
- Job Type
- Permanent
Job Details
-
Europe to join our team. The successful candidate must be located in Europe.
When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of Collins Aerospace. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher.
Come soar with us.
Role Overview
This position is for a Sales & Customer Support professional with applicable experience.
- Responsible for provisioning and long-term agreement sales within assigned customer base in support of Collins departmental and corporate financial objectives and commitments.
- Develops processes and strategies to ensure customer expectations are met, with responsibility for multiple products, services, and customer accounts.
- Responsible for enhancing customer experience by reviewing processes for addressing and resolving customer requirements and making recommendations for improvements to performance and services.
- Direct Sales responsibilities for multiple products and services, including Spares & Repair offerings, for assigned customer accounts.
- Coordinates with Strategic Business Unit Business Development leads to identify and develop sales opportunities.
- Develops processes and strategies to ensure customer expectations are met, with responsibility for multiple products, services, or customer accounts.
- Recommends and provides ideas on systems, standards, and mechanisms that guide customer service activities; recommends measures that can be used to assess customer service efficiency, consistency, reliability, and quality to consistently improve and ensure quality services are delivered to customers.
- Oversees escalation of unresolved customer satisfaction matters. Provides guidance and recommends plans for resolution of complaints, issues, and other complex inquiries.
- Oversees information gathering, analysis, and investigation and develops documentation for customer account management.
- Reviews processes for addressing and resolving customer problems and determines how to improve performance and services.
- Conducts briefings with client groups to review the findings from customer correspondence and outline product issues identified by the customer service team.
- Responsibilities include Executive level Business & Technical Reviews with account management
- Performs duties related to overall customer service.
- Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers.
- Consistently documents customer service needs to identify patterns and maintain quality.
- 20% - 30% travel required.
- Candidate must reside in Europe.
This position requires a Bachelor's degree in Aerospace Engineering with proven relevant experience. In the absence of a degree, significant and relevant experience is required.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all positions require a background check.
Company
Raytheon UK is a subsidiary of Raytheon Company. It is a prime contractor and major supplier to the U.K. Ministry of Defence and has developed strong capabilities in mission systems integration in defence, national security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software at facilities in Harlow, Glenrothes, Gloucester, Waddington, Broughton and Manchester.
Raytheon UK has six key sites. Our manufacturing hub is in Glenrothes in Fife where we employ more than 560 people. The aircraft systems integration takes place in Broughton, North Wales. We manage the Sentinel programme from RAF Waddington where we provide training and a wide range of development work for the RAF. At Gloucester and Manchester, our new cyber business centres conduct specialist research and software development work for customers, and finally there’s our technology centre in Harlow.
With more than 1,600 employees situated across England, Scotland and Wales, Raytheon UK continues to invest in its infrastructure and people as well as growing its graduate and apprenticeship programmes.
Raytheon Company, with 2017 sales of $25 billion and 64,000 employees, is a technology and innovation leader specializing in defense, civil government and cybersecurity solutions. With a history of innovation spanning 96 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5I™ products and services, sensing, effects, and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Mass.
- Telephone
- 01895 816248
- Location
-
Uxbridge
GB
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