IT Service Manager
Salary up to £58,000 - £75,000

Backed by huge investment in our tech stack and technical know-how, our technology teams are leading a digital transformation that everyone at Aviva believes in. Which means interesting work and exciting challenges. Exposure to different teams and ways of thinking. The ability to work (and play) with the latest tech. As well as making a difference to the future of millions of people around the world.

We are currently recruiting for an IT Service Manager to work as part of a team providing service management assurance that drives continual improvement to our customers delight. This role could be ideal for you, if you have experience and a passion for managing digital and data services. You will also have the chance to influence Aviva's digital agenda.

A bit about the job:
As an IT Service Manager, you will deliver operational service performance across a range of applications and IT services. Your primary focus will be to drive on-going service improvements, ensuring these are led by accurate service reporting and monitoring. You will build a strong relationship with colleagues who are all led by the purpose of providing a brilliant digital customer experience.

Skills and experience we're looking for:

• Experience with managing IT and security services
  
• Good experience with management of service performance
  
• Experience with and comfortable with building positive working relationships with stakeholders be able to influence decision making.
  
• Ability to communicate effectively with individuals at different levels
  
• Good level of experience with producing MI and reporting on day to day delivery of IT and security services and performance against the operational needs of the business
  

What you'll get for this role:

• Salary between £58,000 - £75,000 (depending on location, skills, experience, and qualifications)
  
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  
• Eligibility for annual performance bonus
  
• Family friendly parental and carer's leave
  
• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  
• Up to 40% discount for Aviva products
  
• Brilliant flexible benefits including electric cars
  
• Aviva Matching Share Plan and Save As You Earn scheme
  
• 21 volunteering hours per year
  

Aviva is for everyone:

We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com