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Customer Account Manager

Raytheon UK
United Kingdom-Birmingham
Closing date
2 Dec 2022

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Defence , Engineering, IT
Job Role
Software Developer
Job Type
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Job Details

Power & Controls:
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Location: Marston Green, Birmingham
Title: Customer Account Manager

Position Summary:
The Customer Account Manager is critical role within the Small & Medium Engines Value Stream. Reporting directly into the Value Stream Leader, the customer account manager coordinates all Value Stream (VS) functional departments to meet the needs of our key customers. They also own all aspects of contractual adherence within a specific set of key customers; and will the primary point of contact for those key contacts, within the Collins Aerospace MRO (Maintenance, Repair, Overhaul) business for unit variants repaired within the engine controls business unit.

Key Responsibilities:
Responsibilities detailed below summarize the key areas of ownership, however at times additional areas of responsibility may be requested.
  • Carry out customer status reporting
  • Act as point of escalation for complex customer queries
  • Host regular customer review meetings (daily/weekly/monthly)
  • Co-ordinate all functions to deliver excellence to the customer
  • Field all critical communication
  • Monitor delivery performance & pro-actively initiate corrective actions
  • Expedite unit exchange processes
  • Support AOG (Aircraft on Ground) when required
  • Attend and/or support customer visits both on-site and at customer locations globally
  • Carry out on-time delivery reporting
  • Support daily business reviews.
Preferred Skills and Qualifications
  • Preferably educated to degree level.
  • Minimum of 5 years' experience in a customer facing role.
  • Preferably experience working in Aerospace or Automotive sectors.
  • Positive and pro-active, with a 'can-do' attitude.
  • Ability to work under pressure, in a face paced environment.
  • Excellent written and verbal communication, with an ability to influence others.
This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

The closing date for receipt of applications is 11 November 2022.

This position is open to both Internal and External candidates.


Raytheon UK is a subsidiary of Raytheon Company. It is a prime contractor and major supplier to the U.K. Ministry of Defence and has developed strong capabilities in mission systems integration in defence, national security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software at facilities in Harlow, Glenrothes, Gloucester, Waddington, Broughton and Manchester.


Raytheon UK has six key sites. Our manufacturing hub is in Glenrothes in Fife where we employ more than 560 people. The aircraft systems integration takes place in Broughton, North Wales. We manage the Sentinel programme from RAF Waddington where we provide training and a wide range of development work for the RAF. At Gloucester and Manchester, our new cyber business centres conduct specialist research and software development work for customers, and finally there’s our technology centre in Harlow.


With more than 1,600 employees situated across England, Scotland and Wales, Raytheon UK continues to invest in its infrastructure and people as well as growing its graduate and apprenticeship programmes.


Raytheon Company, with 2017 sales of $25 billion and 64,000 employees, is a technology and innovation leader specializing in defense, civil government and cybersecurity solutions. With a history of innovation spanning 96 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5I™ products and services, sensing, effects, and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Mass.

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01895 816248
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