IT Service Technician
Salary: up to £30,000 with the addition of £4,800 car allowance
Location: Rotherham, Doncaster commutable from Hours: 8.30am to 5.00pm Monday to Friday Benefits cover: Bonus Scheme upto 10% salary, Pension 5% company contribution and 3% Employee, raises to 10%. 20days holiday plus stats (after 2 years increased by 1day per year of service, max 5 to add on over 7years) Private medical insurance (opportunity to add spouse and children as salary sacrifice) and Death in service four time you salary. IT Service Technician required to work as an integral member of the IT Service Delivery Team, triaging tickets raised with a professional approach and a problem-solving attitude.

The company drive from a 'front line' ethos therefore the successful IT Service Technician may cover 1st 2nd and 3rd line activities and be willing to learn.
The chosen candidate will have passion, drive and strong customer service skills as you will be dealing with over 300 end users across a busy and interactive service desk team across 4site locations. The IT Service Technician will be based full time on premise and occasionally asked to travel to the other sites therefore to be considered you MUST drive and own a vehicle. Predominantly based on promise full time 8.30am-5pm but occasionally may travel to other sites within working hours and or remotely on an ad hoc basis.

As IT Service Technician you will form part 'front line service desk team and therefore covering full fruition of tickets raised; triaging and managing the whole IT query until reaches infrastructure. The organisation off training investment upto the value of around £4k therefore an IT Service Technician looking for career development, showing a drive and interest in the Tech industry would be ideally suited. Chance to progress into Applications software development or Infrastructure. This is a new and exciting permanent vacancy a member of staff leaving for a career development opportunity (developed from the companies great training packages you have the chance to benefit from too!)

Additional duties include but are not limited to: Providing prompt responses and effective resolutions to L1 & L2 requests for service and support Strong customer service experience and continuity and maintain a standard of excellence within the department. Experience working alongside being competent in both software and hardware, network knowledge and a strong sense of self sufficiency. The ability to diagnose, investigate and resolve issues are also a day-to-day part of the role There is progression within the business to either an infrastructure or applications side of the department for the right individuals too, so this is a role for someone that is eager to learn more. Primary Requirements:

• A full driving licence as there are multiple sites
• Receipt and triage of incoming requests for service and support within the IT Service desk software solution. Email, phone, in-person.
• Responsibility for progression of requests utilising good time management, and providing regular requester updates through to resolution, in line with agreed service levels.
• Technical troubleshooting, fault finding, resolution implementation and testing. Collaboration and escalation to relevant teams where required. Work logging.
• Procurement, configuration and deployment of hardware and software as required in line with standardised department policies, budget, and managerial approval.
• Active participation in daily team meetings, monthly group meetings, feeding back issues and providing customer and business insight.
• Creating and updating centralised technical documentation as required
• Careful and considered approach to hybrid working requiring physical onsite presence as per business/team requirements.
• Assistance with departmental projects when requested.

Qualifications, education, and experience:

• At least 1 Year experience working in an IT support background
• Additional training will be provided by the company for specific applications and projects
• Evidence of passed institutional certification to at least college/ 6th form level
• Hunger to succeed and grow int the Tech industry

The applicant must demonstrate the following proficiencies:

• Supporting a Microsoft Enterprise End-User environment. Latest Windows OS, Print Servers, DHCP, DNS.
• Deployment, configuration, and management of end user endpoints.
• Thorough hardware/software troubleshooting skills and methods.
• Basic understanding of Enterprise Endpoint Cloud technologies. Endpoint Manager/Intune.
• Basic understanding and support of networking technologies/methodologies.
• Awareness of Cyber Security best practices.
• Telephony and Mobile Communications

Skills:

• The IT service technician must be able to demonstrate the following skills:
• Strong background in 1st and 2nd line support
• Abilities to install and administer computer hardware, software, and network components
• Time management and prioritisation skills
• Analytical, troubleshooting, decision making and problem-solving skills

This role may also suit a 2nd or 3rd Line Service Technician; if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.