BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Role profile

Job Responsibilities:

• Manage and monitor services against contracted Service Level Agreement metrics and KPIs
• Build and maintain relationships with key stakeholders and customers
• Ensure timely management of incidents, problems and service requests
• Lead, manage and motivate technical team to resolve issues
• Build and produce accurate service reports
• Facilitate monthly service reviews with customer
• Present monthly project updates to internal senior management
• Successfully prioritise issues in a fast-paced environment
• Identify service delivery risks and apply mitigation actions
• Ensure processes and procedures are documented, maintained and implemented
• Work with the customer and internal teams to identify and manage service improvement activities
• Submit financial forecasts, manage revenues and costs within agreed budgets
• Available to travel around UAE for meetings

Seeking an individual with the following attributes:

• Delivery focused service delivery manager
• Willingness to learn and adapt to the environment
• Positive, self-motivated and flexible
• Highly organised and good time management skills
• Good presentation and communication skills (both written and verbal English)
• Ability to articulate issues and communicate to all stakeholders
• Competent in Microsoft Word, Excel and Powerpoint

Desirable to have:

• ITIL v4 Foundation level certification or higher
• PRINCE2 or equivalent APM qualification
• Prior experience of service delivery management in the UAE

We offer:

• Education Allowance
• Medical plan for family
• Life & disability cover
• Home leave flight once per year

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

Division overview: Government

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Government contracts are an area we have many decades of experience in. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating.

As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.