Senior Application Support
- Employer
- Hays.
- Location
- United Kingdom, York
- Salary
- Competitive
- Closing date
- 30 Jan 2023
View more
- Sector
- Consultancy
- Job Role
- Business Development
- Job Type
- Permanent
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Senior Application Support
Up to £45,000k + Excellent Benefits
The role
As an Senior Application Support, you will perform technical support (2nd /3rd line), configuration and development for strategic enterprise technologies. This will include IT service areas and ITIL practices such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset Management. You will be expected to supervise team members across several IT Services and be an escalation point for technical queries.
You will be our expert in at least one IT service area and perform the role of a service lead in one of the following areas: Enterprise Applications (e.g. CRM/Web/ERP), Business Applications (e.g. ERP, ITSM), and sector-specific/bespoke Applications.
Further, as the Senior Application Analyst, you will collaborate closely with colleagues at all levels on complex technical subjects across functions such as IT Operations, Cyber Security (SOC), Enterprise Architecture and Change/Project Management taking an active and hands-on part in operation and change, including those supporting the digital strategy.
Your profile
Communication
As an employer of choice, our organisation offers:
If this role is of any interest, please apply and we can arrange a call.
Up to £45,000k + Excellent Benefits
The role
As an Senior Application Support, you will perform technical support (2nd /3rd line), configuration and development for strategic enterprise technologies. This will include IT service areas and ITIL practices such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset Management. You will be expected to supervise team members across several IT Services and be an escalation point for technical queries.
You will be our expert in at least one IT service area and perform the role of a service lead in one of the following areas: Enterprise Applications (e.g. CRM/Web/ERP), Business Applications (e.g. ERP, ITSM), and sector-specific/bespoke Applications.
Further, as the Senior Application Analyst, you will collaborate closely with colleagues at all levels on complex technical subjects across functions such as IT Operations, Cyber Security (SOC), Enterprise Architecture and Change/Project Management taking an active and hands-on part in operation and change, including those supporting the digital strategy.
Your profile
- Experience supporting and developing web-based applications utilising modern development languages and methodologies
- Any experience using HTML5, CSS, JavaScript & jQuery, PHP, C#, XML would be advantageous
- Experience in supporting a broad range of applications within a complex technical environment is essential.
- Ability to support colleagues with technical queries and advise on best solution.
- Experience in application support, development, configuration, and integration would be ideal
- Design/development/administration of databases and integrations experience
- Any experience with the following technologies would be advantageous but not essential: Azure, Microsoft Power Platform, Dynamic CRM and Active Directory.
- An ITIL awareness would be highly desirable
Communication
- Strong written and verbal communication skills with technical and non-technical colleagues and users
- Ability to work supportively and collaboratively with colleagues across the Innovation & Technology Services
As an employer of choice, our organisation offers:
- Competitive salary package dependent on experience up to £45,000 per annum
- Excellent annual leave entitlement 28 days, including five closure days over the Christmas period+ Public holidays.
- Eligibility to join the Local Government Pension Scheme
- Access to training and development opportunities
- Flexible and remote working arrangements are available
- Access to on-site sports facilities, including a gym and a range of fitness classes
If this role is of any interest, please apply and we can arrange a call.
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