Location(s): UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : London

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

BAE Systems Digital Intelligence is a global mission capability provider helping to defend the world's largest nations and businesses against advanced threats for more than forty years. We solve complex, mission-critical challenges with technology-based solutions and an enviable portfolio of National Security, Intelligence and Analytics offerings.

The role is for a Service Delivery Manager within the S-IKM project, with the resource embedded client-side within DE&S.

The main responsibility is to manage the Services to meet client, time and quality standards/KPIs. They will act as the client's single point of contact for the delivery of live services - managing the Application Support Team, reporting into the S-IKM Project Manager and liaising with the wider Service organisation.

Responsibilities include:

• Oversee the management of the S-IKM Application Support team;
• Produces service reports, manages incidents, problems and change in the service and escalates with the client as appropriate;
• Manages client subcontractors who deliver components of the service;
• Manages the design, estimation, approval and implementation of change requests to the service.
• Work closely and effectively with other roles to provide coherent leadership, including, Project Manager, Engineering Lead and Technical Lead;
• Promote best practices and good ways of working;
• Line Management Responsibilities for multiple team members;
• Continual Service Improvement
• Maintain Project Documentation, and support internal and external reporting requirements, such as Customer Project Review Board, Service Review Board & BAES DI PRB;
• Identification of additional opportunities with the DE&S Customer, including escalation of these opportunities to the S-IKM Project Manager.

Desirable Attributes:

• Knowledge of Service Architecture principles to develop existing Service Designs as the scope of the programme evolves.
• Familiarity with ITIL4 practices & process
• Works with minimal-to-no supervision on large and complex projects
• Self-driven and is capable of navigating a complex technical and stakeholder landscape
• An SDM must be able to evidence managing challenging client critical support services, demonstrate dealing with high priority issues and subsequent stabilisation of services in a demanding, time pressured environment
• During challenging periods the SDM will be expected to maintain a clear and calm attitude whilst showing appropriate levels of concern and pursuing a suitable course of action to overcome the problems presented
• Ensures that appropriate MOD standards and industry best practices are identified and adhered to.
• Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Government contracts are an area we have many decades of experience in. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating.

As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

Division overview: Functions

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software.

As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.