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First Line Technician

Employer
Hays.
Location
United Kingdom, Abingdon
Salary
Competitive
Closing date
9 Mar 2023

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Sector
Consultancy
Job Role
Business Development
Job Type
Permanent
Your new company
Our Client is a leading academic faculty based in Abingdon; the IT Department are a team of five staff who manage and support IT & AV equipment and associated infrastructure. You can develop your skills and technical knowledge through our Client's training and mentorship.

Your new role
The primary duties for this role are to manage the IT Helpdesk and provide 1st line IT support to staff, pupils and parents.
  • Assign tickets to other IT team members or engage 3rd party contractors as required.
  • Work to resolve and clear tickets as quickly as possible or to a given deadline, contacting clients where further information or clarification is needed.
  • Create or suspend staff email accounts, reassign resources and update email groups as advised by HR.
  • Place orders for IT equipment and consumables, receive and check deliveries and distribute items as required.
  • Deliver basic IT Induction training to new Foundation staff as required.

What you'll need to succeed
  • NVQ Level 3 or equivalent qualification in a relevant area
  • Previous experience working in an IT or customer service role and demonstrable enthusiasm for ICT
  • Has a good understanding of desktop computing, mobile devices and printing

What you'll get in return
  • Up to £26,000 Per annum + Benefits
  • Holiday
  • Mandatory training will be on-site; this includes Cyber Security.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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