About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT .

About this role:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intermate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role.

Additionally, the support of new products and services is an important part of keeping pace with the industry and customer requirements and allows BT to maintain market position as key supplier of services. The role holder will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes.

You'll have the following responsibilities:
• One key thing that all of our engineers have in common is a desire to develop/deliver brilliant, industry redefining platforms as well as their own skills
• Provide leadership on Agile / ITIL processes and be a decision maker within the security team; advising those who will be working directly with yourself on best practices and able to support from a 3rd Line Lead perspective
• Develop peers and colleagues within the team through mentoring and leadership providing trustworthy honest feedback
• Produce and support polices, functions and configuration builds to allow implementation of customer projects
• Complete and own integration testing on new products and services, producing all relevant supporting documentation
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation
• Develop a strong technical knowledge of our products and services
• Work directly with Security Optimisation Manager and Network Security Operations Manager to structure, support and develop the team

You'll have the following skills and experience:
• External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE covering some of the following key technologies:
- Fortinet
- Cisco ASA & FirePower
- Cisco ISE
- F5
- Palo Alto
- Zscaler
- CheckPoint
- NetScaler
- Python, Go, Bash
- Native Cloud Security
• Rapid prototyping and testing potential solutions, and understanding how to run lean and iterate continuously
• Design user journeys, service maps, documentation, user flows and wireframes
• Collaborate with Product / Engineering colleagues and facilitate workshops and design sprints
• Skilled in building strong relationships across multiple teams
• Experience in agile, lean, evidence-based and human-centred design frameworks
• Able to simplify complex ideas and communicate them clearly

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

Competitive salary
10% on-target bonus plan
World-class training and development opportunities
25 days' annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Share option and pension scheme programmes
Flexible benefits to fit around you

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

#LI-Hybrid

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..