Closing Date: 18/06/2023

Location: Cheltenham

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You'll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Contract Management is a fantastic area to work in. This is a broad role that has great variation, you'll get to work with brilliant customers, you could be driving growth through helping to negotiate our next big deals and working with all our business areas to deliver for the customer. You'll manage a contract or a pillar within a large & complex contract and be accountable for managing our P&L for your contract area, you'll do this through delivering on BT's contract obligations, managing risk and controlling cost, seeking the best outcome for BT and the customer.

As a Contract Manager, you will be:

• Be a customer champion, dealing with high level customers face to face on all contractual matters
• You will own P&L for dedicated mid-size complex contracts or pillars within very complex contracts
• Be responsible for risk and obligation management for parameter of the contract and ensure compliance to BT governance
• As a solution focused achiever, you will ensure the resolution of key high-risk contractual issues and that prior to contract signing, ensuring that proposed contractual obligations are achievable
• You will be a collaborative partner, ensuring contracts are effectively using the business units contract delivery services to manage low-level contractual activities for them
• Be accountable for growth on existing contracts through change control, whilst able to identify new sales opportunities to pursue with the relevant teams

As a Contract Manager, you will have:

• Have significant experience in managing complex and non-standard contracts and accounts and able to build strong cross -functional relationships
• Demonstrate excellent communications skills and a style that can influence key stakeholders and encourage correct process, with an affinity for problem solving
• Be an expert in data analysis with an ability to use robust data to support decision making, while proactively monitoring trends to gain insight and shape processes
• Have a willingness to challenge and do the right thing where required e.g. a skill resolving contractual challenges and disputes
• Possess expert resource and demand management skills and experience

You may have:

• Have demonstrated experience of leading and supporting teams with a diverse range of functions
• Have experience of working with UK Government
• Have coaching and mentoring skills, and be able to provide informal ongoing mentoring to junior team members with an ability to review and manage team performance

Benefits

• On target Bonus (10%)
• Discounted Broadband, TV & Mobile Packages
• Share options and 10% pension contribution
• Professional development and paid for industry certifications/qualifications
• 3 paid for volunteering days a year
• Optional benefits/rewards such as dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience. ​

In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors