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IT Support (2nd Line) | Permanent!

United Kingdom, Cambridge
Closing date
23 Jan 2024

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Job Role
Business Development
Job Type
Job Title: IT Support (2nd Line)
Salary: £35,000 - £40,000
Hours: 8:30 - 17:00 Monday to Thursday, 8:30 - 16:30 Friday
With some additional hours as needed
Location: Cambridge (Hybrid - 3 days on site, 2 days remote).
Fantastic opportunity to join a growing organisation in the middle of Cambridge! An established UK-wide company looking to develop their IT infrastructure across the business and looking for a passionate IT professional to join the team.
This role is part of the IT department and requires an individual with a high level of energy, accuracy, and excellent customer service skills. The team is responsible for developing and maintaining the company's IT systems, providing efficient support for resolving any IT-related faults quickly and efficiently, and supporting the company's office staff, whether working from the office or from home, and the company's site-based staff. You will need to think and work fast at times, as the team represents the technology 'hub' of the business.
Job requirements:
  • Providing 1st and 2nd line IT helpdesk support to staff in a friendly and efficient manner
  • Establish an excellent working relationship with our external 3rd line IT support
  • Ensuring that a high level of customer service and support is provided for all staff
  • Administering accurate and comprehensive helpdesk logs
  • Assessing the complexity of issues and escalating as necessary
  • Prioritising workload to ensure time-sensitive and urgent issues are dealt with
  • Communicating quickly and effectively with all staff when issues arise through to resolution
Asset Management
  • Management of IT hardware inventory and device compliance
  • Management of user licences across our software ecosystem
  • Management of rechargeable IT services to sites
Systems Development
  • Developing existing business applications to make best use of all functionality
  • Leading projects to identify and implement new applications across the business
  • Identifying and developing areas of IT processes where automation can be applied
  • Identifying, managing and mitigating system cybersecurity vulnerabilities
  • Continual improvement of IT systems and processes
  • At least 3 years in a customer facing IT support role
  • An IT related qualification would be beneficial, but is not a requirement.
  • Advanced knowledge of Microsoft 365 applications and configuration
  • SharePoint experience
  • Demonstrated ability to learn, configure and administer new applications
  • Advanced understanding of PC set-up and configuration
  • Good knowledge of working with common IT infrastructure such as AD
  • Highly administrative and analytical
  • Ability to plan projects with appropriate timescales, and achieve set objectives
  • Strong attention to detail and able to produce work with a high level of accuracy
  • Exceptional customer service and confident communication skills
  • Analytical and enquiring mind to assist with troubleshooting
  • Excellent problem-solving attributes
  • Data analysis and report writing skills
  • Ability to communicate effectively on the telephone and in person
  • Good organisational and workload management skills with the ability to prioritise own work
  • Perkbox rewards
  • 23 days annual leave
  • Holiday purchase scheme
  • Long Service Holiday Award - 3, 5 and 10 days additional holiday after the same number of years
  • Financial qualification support and study leave
  • Cycle to work scheme
  • Eye tests and glasses for DSE users
Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below.
#4495669 - Liam Pinney

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