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Head of Customer and Marketing Architecture

Closing date
19 May 2024

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Head of Customer and Marketing Architecture
Salary national £120,000
London £140,000

We are currently recruiting for a Head of Customer and Marketing Architecture to coordinate the development and implementation of strategic architectural digital and data solutions that align with our business and technology objectives with a clear focus on OneAviva and customer-centricity.

The current Aviva estate has a broad focus covering different business domains, diverse technology landscape covering multiple vendors and providers. This is an excellent opportunity to be a part of our innovative journey, there is a vast number of changes happening and you would be given the opportunity to utilise your skills by supporting the Aviva business through the definition and execution of the Customer and Marketing strategy.

This role could be ideal for you, if you have experience with leading Digital Architecture teams, focus on web, mobile, social and MarTech technologies along with identifying and driving innovation, standardisation, and simplification from a digital perspective.

A bit about the job:
This is a Group Architecture leadership role involving designing a compelling strategy for Customer & Marketing (C&M) through roadmaps, architectural blueprints and technical designs. The role will require staying abreast of emerging technologies, trends, and standards to enhance business outcomes and drive competitive advantage. You will collaborate with business partners, senior digital leadership, and cross-functional teams to understand business needs and make architectural recommendations. An important part of the role is ensuring impact through execution.

You will lead all aspects of the design and implementation of complex technical solutions, ensuring they meet functional requirements, performance benchmarks, and security standards. At the same time, you will drive innovation and continuous improvement in the architecture design and development processes. As the leader of the C&M Architecture organisation, you will build and inspire your team to successfully achieve these outcomes. You will develop a vision, set strategic objectives and foster a collaborative and high-performance environment. In addition to driving day-to-day operations, you will develop talent and ensure that team members are empowered to achieve their potential.

Skills and experience we're looking for:
  • A strategic problem solver who can translate business goals into actionable architectural plans and solutions. Experience developing and driving long-term architectural roadmaps aligned with organizational objectives.
  • A leader who can grow and run impactful teams in a dynamic environment with a track record of shaping and implementing architecture transformation that deliver measurable benefits. Strong communicator with excellent interpersonal skills who can inspire and influence cross-functional team members alongside external parties including vendor and supplier relationships.
  • A deep understanding of technology and enterprise digital architecture principles, frameworks, and methodologies in-depth. Proficiency in designing and implementing digital systems using modern web, mobile, social, martech, data, integration technologies.
  • An understanding of the domains of insurance, wealth and retirement, including products, services, regulatory requirements, and market trends. Experience working in a financial services or related sector is highly desirable.
  • A problem solver with strong analytical skills and the ability to identify root causes, analyse complex issues, and develop pragmatic solutions. Experience in resolving architectural challenges and mitigating technical risks effectively.

What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Salary national £120,000 and London £140,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity 25% of annual salary Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Our supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse set of backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are hybrid working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to

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