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IT Operations Supervisor

United Kingdom, Walsall
Closing date
9 May 2024

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Job Role
Business Development
Job Type

Job Details

Hays are working exclusively with a leading manufacturing company who are looking for an IT Operations Supervisor.

  • Responsible for the supervision (with HR support) of IT Operations staff including appraisals, discipline, career development and Continuing Professional Development (CPD).
  • Responsible for liaison with Group ICT on any issues arising e.g. Cybersecurity
  • Coordinate operational support for all systems, effectively liaising with both regional ICT and Group ICT
  • Management of both voice and data circuits for the UK part of the business
  • Responsible for requests for both hardware and software for business via Group ICT PR system Responsible for the implementation of IT projects in conjunction with Altrad Group ICT Team.
  • Responsible for the development, maintenance and implementation of IT Policies and Procedures in conjunction with the Group ICT Team.
  • To develop and maintain a disaster recovery plan for the IT systems.
  • Supervision and control of departmental processes (daily/weekly/monthly/annually)
  • To respond and close service desk tickets (issued by Group ICT) effectively and in a timely manner.
  • To respond to internal customer requests for urgent help within the office environment for hardware, cabling and software.
  • To effectively communicate departmental priorities and ongoing projects
  • {Temporarily} To assist with the maintenance and patching of global and regional servers that underpin business systems before their final transition into tenant in September.
  • To attend training as required.
#4560179 - Rebecca Prince


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