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IAM Product Manager

Closing date
27 May 2024

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Job Role
Identity Access Management (IAM)
Job Type
As a Product Manager, you ll lead cross–functional teams to deliver user–centered products using agile

methodologies and modern software development practices while building capacity for product innovation

in government. You ll be a champion for user needs, with a goal of improving end–to–end user

experiences through improvements in technology, business processes, and streamlined systems. You ll

work closely with City departments, and must have strong communication and relationship management


Product managers on our team are:

Strategic thinkers who are comfortable defining a compelling vision and designing a measurable

strategy and roadmap to achieve that vision. They own and steward the product vision and lead

end–to–end product development

Decisive leaders who know how to motivate cross–functional teams to build the right product to

meet the needs of the City

Comfortable running product management directly as well as working in a consulting capacity

with City departments who have varying degrees of digital experience

Excited to build institutional expertise around product management by sharing best practices and

tools with your peers across the organization contributing to our growing culture of product management.


Understand our end users and continuously seek to inform product direction and roadmap by

using user research, data, and feedback from end users.

Ensure a consistent, dignified, and delightful end–to–end user experience across products and


Work closely with contributors from each department to understand their goals, define a strategy,

and continuously improve the delivery of their services.

Translate needs from users and departments into an overall product vision, strategy, and

roadmap that is aligned with DoIT s principle.

Collaborate with other teams to ensure compatibility with existing technologies, integration with

the systems architecture, and adherence to security and other relevant standards.

Analyze market demand and market fit, does competitive analysis, and guides build vs. buy or

reuse approaches for components and products that are part of the end–to–end service delivery.

Lead a cross–functional team to deliver value to end users.

Translate product strategy into detailed business and technical requirements which can then be

expressed and tracked as epics, user stories, acceptance criteria, etc.

Work closely with design and engineering teams to develop flows, wireframes, mockups,

prototypes, usability testing to deliver value quickly.

Promote an approach of try, test, and iterate to deliver improvements.

Refine, prioritize, and slate work, ensuring all approved work is surfaced and visualized on the

team s board, all approved work includes acceptance criteria and relevant business and technical

requirements, and closed tickets have been reviewed to verify fulfillment of acceptance criteria.

Define and track key product metrics; use metric targets to inform product evolution.

Identify and proactively monitor product and project risks, then address these as quickly as


Act as a product evangelist to build awareness and understanding.

Represent the organization by meeting with customers to solicit feedback on products and


Drive product launches including working with communications, executives, and other product

development team members.

Work with the team to set and meet quality standards for any product you build.

Supervise and coach other staff members.

Oversee contracts and projects with implementation partners, contractors and vendors.

Assist in procuring additional resources (e.g. software, professional services), as needed.

Perform related work as required.

What we re looking for:

At least five (5) years of full–time, or equivalent part–time, professional experience as a Product

Manager of a cross–functional team, or related field.

At least two (2) years of full–time, or equivalent part–time, professional experience in the Identity &

Access Management cybersecurity discipline.

Experience running and/or shipping consumer web applications; previous experience with

building or managing enterprise level products is preferred.

Understanding of user centered design methods and usability best practices.

Demonstrated track record of execution of enterprise IAM products.

Ability to generate very strong product plans and build buy–in across the team, our government

partners, and other contractors

Strong organizational skills, ability to manage multiple projects and meet deadlines under


Excellent written and verbal communication skills for technical, user experience, and project

management trade–offs; enthusiastic communicator

Strong bias towards action; ability to step up into team gaps and ambiguous situations to

structure the team s action plan

Ability to execute with incomplete information; great product instincts and an ability to create

order from divergent needs

Ability to define a product objective, and logically reverse engineer the path and communications

to achieve the objective

Ability to identify market trends and shifts that will affect product direction, and updating plans

based on future expectations

An adaptive, empathetic, collaborative, and positive mindset

Preference given to candidates with knowledge of product management, project management

software, web, and application technologies and best practices, examples: Github, JIRA,


Ability to exercise good judgment and focus on detail as required by the job.

Hours per week: 35

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