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Senior IAM Engineer

Capleo Global
Closing date
25 May 2024

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Position: Senior IAM Engineer

Location: Atlanta, GA– Onsite

Duration: 11 months

Job Description:

Essential Responsibilities:

Technical Support: Provide expert technical support, diagnosing and resolving issues related to identity and access management systems promptly.

Root Cause Analysis: Utilize your analytical skills to dig deep into logs, review code, and triage issue tickets to identify the root causes of problems.

Reliability Enhancement: Lead efforts to improve application reliability, quality, and time–to–resolution for support tickets.

Collaboration: Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.

Feedback Mechanism: Act as a conduit between users and the engineering team, providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.

Specialist Knowledge: Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.

Integration: Assist in seamless application integrations with the IDAM system, ensuring a cohesive user experience.

Ticket Management: Maintain an efficient ticketing system, keeping a comprehensive database of issues and resolutions up to date.

Documentation: Create and update technical documents and standard operating procedures, ensuring clear and accessible information for internal teams and external clients.

Issue Resolution: Identify and resolve technical issues swiftly, addressing customer–reported problems effectively.

Maintenance Planning: Develop maintenance and upgrade schedules for the system and communicate outage windows to customers when required.

Ownership and Initiative: Take ownership of tasks and deliverables, working independently and using discretion to seek assistance when necessary.


Educational Background: Bachelor s degree in computer science or a STEM field (Science, Technology, Engineering, and Math), or equivalent.

Master's degree or relevant certifications (e.g., CISSP, CISM, or CIAM) are advantageous.

Professional Experience:

A minimum of 5 years of experience as a software developer or support engineer with a hands–on approach. Experience in healthcare or a related industry is preferred.

Communication Skills: Intermediate verbal and written communication skills in English are essential for effective collaboration with cross–functional teams and clients.

Domain Knowledge: Strong knowledge of the Identity and Access Management domain, including expertise with identity solutions like WSO2, OKTA, or others.

Authentication and Authorization Protocols: Experience with authentication and authorization protocols such as SAML, WS Federation, OAuth 2.0, and OpenID Connect 1.0 is critical.

Programming Languages : Proficiency in Java 8+, JavaScript, Spring Boot, and the Spring framework (Core, Boot, Web, Security). Familiarity with Python and Angular is a plus, especially for custom solution development.

Cloud Platforms: Experience with AWS, Docker containers, and Kubernetes, with an understanding of how these technologies relate to IAM systems and cloud integrations.

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