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Business Compliance Officer (Customer)

Glasgow, City of Glasgow, United Kingdom
Closing date
29 Jun 2024

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Engineering, IT, Security
Job Role
Job Type
Business Compliance Officer

ScottishPower HQ, Glasgow. G2 5AD

Salary from £88,000 with 40% Annual Bonus, Family Healthcare and Car Allowance

Flexible Working Pattern

Closing Date: 28th June 2024


Our Customer business is responsible for the supply of electricity and gas to almost five million domestic and business customers throughout the UK, including customer registration, billing and handling enquiries in respect of these services. This division is also responsible for the associated metering activity, the smart meter installation programme and for managing the Group's smart solutions activities including the UK's first nationwide installation service for air source heat pumps, solar panels, batteries and electric vehicle ("EV") charging.

Also responsible for managing the Group's exposure to the UK wholesale electricity and gas markets and the optimisation of gas storage, the Business Compliance Officer will focus on strengthening the culture of ethics and integrity across the Customer business and to implement the regulations of the Compliance Unit, as approved by the SPRHL Board of Directors. This will entail the promotion of high standards of legal and professional compliance throughout the business and the design and oversight of all key components of a best practice Compliance and Ethics programme.


Reporting to the Chief Compliance Officer, the purpose of this role is to strengthen the culture of ethics and integrity across the customer business and to implement the Regulations of the Compliance Unit. This entails the promotion of high standards of legal and professional compliance and the design and oversight of all key components of a best practice Compliance and Ethics program.

You'll provide guidance, advice, and challenge to the business including the Executive team on all compliance matters. You'll lead the implementation of best practice governance, awareness, and training about the Compliance and Ethics Framework across the Customer Business, and you'll manage the Compliance Unit of the Customer Business. You will represent the Compliance Unit at senior-level internal goveranance bodies.

As the Business Compliance Officer, you'll provide input to the annual budget and activity plan for the Compliance Unit and have the overall responsibility of ensuring the conformity of regulatory processes governing crime prevention, anti-bribery, and anti-corruption. You'll promote and manage the Speaking Out programme for the Customer Business, carrying out related investigations and processing complaints and enquiries on all matters of compliance and ethical conduct.

What you'll bring

Experienced in the development and implementation of risk management frameworks, compliance monitoring programmes and reporting of effectiveness and appropriateness of systems, processes and procedures, you will possess an excellent understanding of compliance and risk issues.

With exceptional communication (oral and written) and interpersonal skills, you will be comfortable and effective in senior, off-the-record and on-the-record situations, displaying your ability to work effectively under pressure.

As Business Compliance Officer, you will be expected to pursue professional accreditation as a Compliance & Ethics professional with a suitable international accreditation body such as SCCE or ECI.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

  • 36 days annual leave
  • Holiday purchase - perfect your work/life balance with extra annual leave
  • Share Incentive Plan and Sharesave Scheme
  • Payroll giving and charity matched funding
  • Technology Vouchers - save more and spread the cost of your technology purchases
  • Count us in - pledge to reduce carbon emissions and help fight climate change
  • Electric Vehicle Schemes - to help you transition to green/clean driving
  • Cycle to Work scheme and public transport season ticket loans
  • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
  • Life Assurance (4x salary)
  • Access to 'nudge' financial wellbeing support
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to


Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.


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