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Broker Governance Relationship Manager

Bournemouth, Dorset, United Kingdom
USD 8.00 per hour
Closing date
25 Jun 2024

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Job Title: Broker Governance Relationship Manager
Contract Type: UK-Permanent - Full-Time/Part-Time/Job Share/Flexible options available
Salary Range: Circa £55k DOE
Location: Bournemouth

Broker Governance Relationship Manager:

The purpose of the Expert role is to provide departmental support in both the people and technical areas. In addition to the core elements of the role, the mix of activity undertaken by the Expert advisor will vary depending on departmental requirement(s).

Main Responsibilities as Broker Governance Relationship Manager:

• Actively engage with Brokers to support Ageas in the evidencing of its adherence to the Consumer Duty principles and other relevant regulatory requirements by our Broker partners.

• Ensure brokers understand their responsibilities and Ageas' expectations in the context of the regulatory environment and align their practices, accordingly, escalating any concerns to the relevant Executive Forums / Committees and senior management.

• Work in collaboration with Underwriting Risk & Governance teams to maintain the calendar and roadmap of broker requests and engagement in regulatory matters.

• Supporting the onboarding of new broker partners ensuring new arrangements include clear expectations with regards meeting regulatory expectations including Consumer Duty Customer Outcomes, and that the relevant Ageas policies and procedures are adhered to.

• Understand and monitor, in conjunction with the U/W Risk & Governance team, the outcome metrics and thresholds agreed by the business initiating timely conversations / investigations with account managers and their broker relationships.

• Providing a leading contribution to overall Executive Forum/Committee reporting, ensuring your areas of focus support and complement, an holistic view of the distribution landscape.

• Recommend / agree appropriate actions to address (and potentially redress) regulatory concerns and improve customer outcomes.

• Responsible for the prioritisation and management of the completion of actions, with the support / facilitation of the relationship manager, and the escalation of any barriers or delays to their completion. Actions may be internal, external, or a combination of the two, and can be investigative, corrective, or preventative in nature.

• Supporting, or leading (as appropriate), the completion of other regular and ad-hoc regulatory tasks.

• Acting as a key representative for Broker Distribution with business stakeholders and brokers acting in the capacity as distributors and co-manufacturers. This will mean building and maintaining excellent relationships to achieve positive outcomes for all parties against regulatory requirements.

• Providing support to the Business Account Executives (BAEs), by developing their own expertise through working with the Compliance Business Partners and, by identifying BAE training requirements and supporting the provision of training, development, coaching, and guidance by or in collaboration with Compliance Business Partners.

• You will need to act as a leader and role model.

• Supporting and deputising for the Distribution Risk & Governance Manager as appropriate.

Skills and experience you need as Broker Governance Relationship Manager:

• Strong verbal and written communication skills are required.

• The jobholder requires a good degree of numeracy with strong analytical skills.

• Excellent skills in explaining and reporting, both internally and externally, the interpretation of regulatory requirements and Ageas' response to these.

• Excellent skills in explaining recommendations and actions to those that need to implement them.

• Active Listening: Understand brokers' needs, concerns, and feedback to enhance collaboration and address any issues promptly.

• Proactive, innovative, self-motivating and largely self-reliant who exhibits a willingness to take responsibility.

• Able to prioritise work to meet deadlines.

• Identify areas for improvement and propose solutions.

• Good influencing skills.

• Strong interpersonal skills.

• Able to build and sustain effective relationships with multiple stakeholders at all levels, both internally and externally.

• A good understanding of the regulatory environment of the insurance market (especially Consumer Duty and PROD) and what may impact Ageas' ability to meet its requirements.

• A thorough understanding of insurance products and their distribution, including how products designed, sold, and administered, and the relationship between a distributor and manufacturer.

Here are some of the benefits you can enjoy within the Broker Governance Relationship Manager role based in Bournemouth:

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.

Benefits for Them - Partner Life Assurance and Critical Illness cover

Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

Click on the 'Apply button' to be considered for our Broker Governance Relationship Manager role based in Bournemouth

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